Global Computer Telephony Integration Software Market Size By Segmentations, Top Key Players, Trend, Future Development & Forecast 2024-2035
- PUBLISHED ON
- 11/23/2022
- NO OF PAGES
- 230
- CATEGORY
- Information Technology
The competitive landscape analysis of Computer Telephony Integration Software Market uncovers detailed company profiles, revenue shares, portfolio innovations, regional product footprint, key developmental strategies, pricing structure, target markets, and near-term plans of market leaders. This entire section helps readers gain an essence of what is driving competition and what would help them stand out to win new target markets.
Market estimates and forecast are backed by an extensive primary research, further complemented by on-point secondary research of Computer Telephony Integration Software Market. The research analysts have invested significant time and effort in gathering critical industry information from KIPs such as OEMs, top suppliers and distributors, and government bodies.
Market Segmentations:
Global Computer Telephony Integration Software Market: Top Key Players
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius
Computer Telephony Integration Software Breakdown Data by Type
Cloud Based
On-Premise
The Cloud Based type has the largest market share segment, with 82% and the fastest growth
Computer Telephony Integration Software Breakdown Data by Application
Large Enterprises
SMEs
Large Enterprises occupied the largest application market share of 57.88%, and SMEs was the fastest growing application
Global Computer Telephony Integration Software Market: Market Size Estimation
Both the top-down and bottom-up approaches were used to estimate and validate the size of the market and to estimate the size of various other dependent sub-markets of various marketspaces. The key players in the markets are identified through secondary research, and their market contributions in different applications across regions and globally were determined through primary and secondary research. This entire process included the study of the annual and financial reports of the top market players and extensive interviews for key insights with industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analysed to arrive at the final quantitative and qualitative data. This data has been consolidated, and detailed inputs and analysis from Analytics Market Research added before being presented in this report.
Reasons to Purchase Computer Telephony Integration Software Market Report
• Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
• Provision of market value (USD Billion) data for each segment and sub-segment
• Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
• Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
• Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
• Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
• The current as well as the future market outlook of the industry with respect to recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
• Includes in-depth analysis of the market of various perspectives through Porter’s five forces analysis
• Provides insight into the market through Value Chain
• Market dynamics scenario, along with growth opportunities of the market in the years to come
Frequently Asked Questions
• What is the market size and growth projections?
• What is the market size and growth projection for each of the market segments and sub-segments across Countries & Regions?
• What are the top performing segments, and countries / regions of each of the markets?
• What is the market size and growth rate across key countries / regions?
• How big is the global & regional market in terms of revenue and volume?
• How far market will grow in forecast period in terms of revenue and volume?
• What factors will influence demand and supply trends across each markets during the forecast period?
• What are the technology trends shaping various markets?
• Which country / region has more opportunities?
• What is the COVID-19 impact on the market and how long will it take to recover?
• Who are the key competitors of market Players?
• What are the market share (%) of Key Players?
• What are the Merger & Acquisition, New Product Launch, Recent Development within each of the Markets?
• What are PEST analysis, Ecosystem Analysis, Porter's Five Forecast Analysis, Ansoff Matrix, and SWOT Analysis among other analyses for diverse markets?
Base Year: 2023Market estimates and forecast are backed by an extensive primary research, further complemented by on-point secondary research of Computer Telephony Integration Software Market. The research analysts have invested significant time and effort in gathering critical industry information from KIPs such as OEMs, top suppliers and distributors, and government bodies.
Market Segmentations:
Global Computer Telephony Integration Software Market: Top Key Players
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius
Computer Telephony Integration Software Breakdown Data by Type
Cloud Based
On-Premise
The Cloud Based type has the largest market share segment, with 82% and the fastest growth
Computer Telephony Integration Software Breakdown Data by Application
Large Enterprises
SMEs
Large Enterprises occupied the largest application market share of 57.88%, and SMEs was the fastest growing application
Global Computer Telephony Integration Software Market: Market Size Estimation
Both the top-down and bottom-up approaches were used to estimate and validate the size of the market and to estimate the size of various other dependent sub-markets of various marketspaces. The key players in the markets are identified through secondary research, and their market contributions in different applications across regions and globally were determined through primary and secondary research. This entire process included the study of the annual and financial reports of the top market players and extensive interviews for key insights with industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analysed to arrive at the final quantitative and qualitative data. This data has been consolidated, and detailed inputs and analysis from Analytics Market Research added before being presented in this report.
Reasons to Purchase Computer Telephony Integration Software Market Report
• Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
• Provision of market value (USD Billion) data for each segment and sub-segment
• Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
• Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
• Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
• Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
• The current as well as the future market outlook of the industry with respect to recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
• Includes in-depth analysis of the market of various perspectives through Porter’s five forces analysis
• Provides insight into the market through Value Chain
• Market dynamics scenario, along with growth opportunities of the market in the years to come
Frequently Asked Questions
• What is the market size and growth projections?
• What is the market size and growth projection for each of the market segments and sub-segments across Countries & Regions?
• What are the top performing segments, and countries / regions of each of the markets?
• What is the market size and growth rate across key countries / regions?
• How big is the global & regional market in terms of revenue and volume?
• How far market will grow in forecast period in terms of revenue and volume?
• What factors will influence demand and supply trends across each markets during the forecast period?
• What are the technology trends shaping various markets?
• Which country / region has more opportunities?
• What is the COVID-19 impact on the market and how long will it take to recover?
• Who are the key competitors of market Players?
• What are the market share (%) of Key Players?
• What are the Merger & Acquisition, New Product Launch, Recent Development within each of the Markets?
• What are PEST analysis, Ecosystem Analysis, Porter's Five Forecast Analysis, Ansoff Matrix, and SWOT Analysis among other analyses for diverse markets?
Historic Year: 2016-2022
Forecast: 2024-2035
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Computer Telephony Integration Software Revenue
1.4 Market Analysis by Type
1.4.1 Global Computer Telephony Integration Software Market Size Growth Rate by Type: 2022 VS 2030
1.4.2 Cloud Based
1.4.3 On-Premise
1.5 Market by Application
1.5.1 Global Computer Telephony Integration Software Market Share by Application: 2022 VS 2030
1.5.2 Large Enterprises
1.5.3 SMEs
1.6 Coronavirus Disease 2019 (Covid-19): Computer Telephony Integration Software Industry Impact
1.6.1 How the Covid-19 is Affecting the Computer Telephony Integration Software Industry
1.6.1.1 Computer Telephony Integration Software Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Computer Telephony Integration Software Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Computer Telephony Integration Software Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 Global Growth Trends by Regions
2.1 Computer Telephony Integration Software Market Perspective (2016-2030)
2.2 Computer Telephony Integration Software Growth Trends by Regions
2.2.1 Computer Telephony Integration Software Market Size by Regions: 2016 VS 2022 VS 2030
2.2.2 Computer Telephony Integration Software Historic Market Share by Regions (2016-2021)
2.2.3 Computer Telephony Integration Software Forecasted Market Size by Regions (2022-2030)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Computer Telephony Integration Software Market Growth Strategy
2.3.6 Primary Interviews with Key Computer Telephony Integration Software Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Computer Telephony Integration Software Players by Market Size
3.1.1 Global Top Computer Telephony Integration Software Players by Revenue (2016-2021)
3.1.2 Global Computer Telephony Integration Software Revenue Market Share by Players (2016-2021)
3.1.3 Global Computer Telephony Integration Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Computer Telephony Integration Software Market Concentration Ratio
3.2.1 Global Computer Telephony Integration Software Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Computer Telephony Integration Software Revenue in 2021
3.3 Computer Telephony Integration Software Key Players Head office and Area Served
3.4 Key Players Computer Telephony Integration Software Product Solution and Service
3.5 Date of Enter into Computer Telephony Integration Software Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2016-2030)
4.1 Global Computer Telephony Integration Software Historic Market Size by Type (2016-2021)
4.2 Global Computer Telephony Integration Software Forecasted Market Size by Type (2022-2030)
5 Computer Telephony Integration Software Breakdown Data by Application (2016-2030)
5.1 Global Computer Telephony Integration Software Market Size by Application (2016-2021)
5.2 Global Computer Telephony Integration Software Forecasted Market Size by Application (2022-2030)
6 North America
6.1 North America Computer Telephony Integration Software Market Size (2016-2021)
6.2 Computer Telephony Integration Software Key Players in North America (2016-2021)
6.3 North America Computer Telephony Integration Software Market Size by Type (2016-2021)
6.4 North America Computer Telephony Integration Software Market Size by Application (2016-2021)
7 Europe
7.1 Europe Computer Telephony Integration Software Market Size (2016-2021)
7.2 Computer Telephony Integration Software Key Players in Europe (2016-2021)
7.3 Europe Computer Telephony Integration Software Market Size by Type (2016-2021)
7.4 Europe Computer Telephony Integration Software Market Size by Application (2016-2021)
8 China
8.1 China Computer Telephony Integration Software Market Size (2016-2021)
8.2 Computer Telephony Integration Software Key Players in China (2016-2021)
8.3 China Computer Telephony Integration Software Market Size by Type (2016-2021)
8.4 China Computer Telephony Integration Software Market Size by Application (2016-2021)
9 Japan
9.1 Japan Computer Telephony Integration Software Market Size (2016-2021)
9.2 Computer Telephony Integration Software Key Players in Japan (2016-2021)
9.3 Japan Computer Telephony Integration Software Market Size by Type (2016-2021)
9.4 Japan Computer Telephony Integration Software Market Size by Application (2016-2021)
10 Southeast Asia
10.1 Southeast Asia Computer Telephony Integration Software Market Size (2016-2021)
10.2 Computer Telephony Integration Software Key Players in Southeast Asia (2016-2021)
10.3 Southeast Asia Computer Telephony Integration Software Market Size by Type (2016-2021)
10.4 Southeast Asia Computer Telephony Integration Software Market Size by Application (2016-2021)
11 India
11.1 India Computer Telephony Integration Software Market Size (2016-2021)
11.2 Computer Telephony Integration Software Key Players in India (2016-2021)
11.3 India Computer Telephony Integration Software Market Size by Type (2016-2021)
11.4 India Computer Telephony Integration Software Market Size by Application (2016-2021)
12 Central & South America
12.1 Central & South America Computer Telephony Integration Software Market Size (2016-2021)
12.2 Computer Telephony Integration Software Key Players in Central & South America (2016-2021)
12.3 Central & South America Computer Telephony Integration Software Market Size by Type (2016-2021)
12.4 Central & South America Computer Telephony Integration Software Market Size by Application (2016-2021)
13 Key Players Profiles
13.1 Five9
13.1.1 Five9 Company Details
13.1.2 Five9 Business Overview and Its Total Revenue
13.1.3 Five9 Computer Telephony Integration Software Introduction
13.1.4 Five9 Revenue in Computer Telephony Integration Software Business (2016-2021)
13.1.5 Five9 Recent Development
13.2 Salesforce
13.2.1 Salesforce Company Details
13.2.2 Salesforce Business Overview and Its Total Revenue
13.2.3 Salesforce Computer Telephony Integration Software Introduction
13.2.4 Salesforce Revenue in Computer Telephony Integration Software Business (2016-2021)
13.2.5 Salesforce Recent Development
13.3 RingCentral
13.3.1 RingCentral Company Details
13.3.2 RingCentral Business Overview and Its Total Revenue
13.3.3 RingCentral Computer Telephony Integration Software Introduction
13.3.4 RingCentral Revenue in Computer Telephony Integration Software Business (2016-2021)
13.3.5 RingCentral Recent Development
13.4 Twilio
13.4.1 Twilio Company Details
13.4.2 Twilio Business Overview and Its Total Revenue
13.4.3 Twilio Computer Telephony Integration Software Introduction
13.4.4 Twilio Revenue in Computer Telephony Integration Software Business (2016-2021)
13.4.5 Twilio Recent Development
13.5 Enghouse Interactive
13.5.1 Enghouse Interactive Company Details
13.5.2 Enghouse Interactive Business Overview and Its Total Revenue
13.5.3 Enghouse Interactive Computer Telephony Integration Software Introduction
13.5.4 Enghouse Interactive Revenue in Computer Telephony Integration Software Business (2016-2021)
13.5.5 Enghouse Interactive Recent Development
13.6 NewVoiceMedia (Vonage)
13.6.1 NewVoiceMedia (Vonage) Company Details
13.6.2 NewVoiceMedia (Vonage) Business Overview and Its Total Revenue
13.6.3 NewVoiceMedia (Vonage) Computer Telephony Integration Software Introduction
13.6.4 NewVoiceMedia (Vonage) Revenue in Computer Telephony Integration Software Business (2016-2021)
13.6.5 NewVoiceMedia (Vonage) Recent Development
13.7 Genesys
13.7.1 Genesys Company Details
13.7.2 Genesys Business Overview and Its Total Revenue
13.7.3 Genesys Computer Telephony Integration Software Introduction
13.7.4 Genesys Revenue in Computer Telephony Integration Software Business (2016-2021)
13.7.5 Genesys Recent Development
13.8 Zendesk
13.8.1 Zendesk Company Details
13.8.2 Zendesk Business Overview and Its Total Revenue
13.8.3 Zendesk Computer Telephony Integration Software Introduction
13.8.4 Zendesk Revenue in Computer Telephony Integration Software Business (2016-2021)
13.8.5 Zendesk Recent Development
13.9 Freshworks
13.9.1 Freshworks Company Details
13.9.2 Freshworks Business Overview and Its Total Revenue
13.9.3 Freshworks Computer Telephony Integration Software Introduction
13.9.4 Freshworks Revenue in Computer Telephony Integration Software Business (2016-2021)
13.9.5 Freshworks Recent Development
13.10 NICE inContact
13.10.1 NICE inContact Company Details
13.10.2 NICE inContact Business Overview and Its Total Revenue
13.10.3 NICE inContact Computer Telephony Integration Software Introduction
13.10.4 NICE inContact Revenue in Computer Telephony Integration Software Business (2016-2021)
13.10.5 NICE inContact Recent Development
13.11 Nextiva
10.11.1 Nextiva Company Details
10.11.2 Nextiva Business Overview and Its Total Revenue
10.11.3 Nextiva Computer Telephony Integration Software Introduction
10.11.4 Nextiva Revenue in Computer Telephony Integration Software Business (2016-2021)
10.11.5 Nextiva Recent Development
13.12 Talkdesk
10.12.1 Talkdesk Company Details
10.12.2 Talkdesk Business Overview and Its Total Revenue
10.12.3 Talkdesk Computer Telephony Integration Software Introduction
10.12.4 Talkdesk Revenue in Computer Telephony Integration Software Business (2016-2021)
10.12.5 Talkdesk Recent Development
13.13 Jive Communications (LogMeIn)
10.13.1 Jive Communications (LogMeIn) Company Details
10.13.2 Jive Communications (LogMeIn) Business Overview and Its Total Revenue
10.13.3 Jive Communications (LogMeIn) Computer Telephony Integration Software Introduction
10.13.4 Jive Communications (LogMeIn) Revenue in Computer Telephony Integration Software Business (2016-2021)
10.13.5 Jive Communications (LogMeIn) Recent Development
13.14 Ameyo
10.14.1 Ameyo Company Details
10.14.2 Ameyo Business Overview and Its Total Revenue
10.14.3 Ameyo Computer Telephony Integration Software Introduction
10.14.4 Ameyo Revenue in Computer Telephony Integration Software Business (2016-2021)
10.14.5 Ameyo Recent Development
13.15 Aircall
10.15.1 Aircall Company Details
10.15.2 Aircall Business Overview and Its Total Revenue
10.15.3 Aircall Computer Telephony Integration Software Introduction
10.15.4 Aircall Revenue in Computer Telephony Integration Software Business (2016-2021)
10.15.5 Aircall Recent Development
13.16 Tenfold
10.16.1 Tenfold Company Details
10.16.2 Tenfold Business Overview and Its Total Revenue
10.16.3 Tenfold Computer Telephony Integration Software Introduction
10.16.4 Tenfold Revenue in Computer Telephony Integration Software Business (2016-2021)
10.16.5 Tenfold Recent Development
13.17 Ozonetel
10.17.1 Ozonetel Company Details
10.17.2 Ozonetel Business Overview and Its Total Revenue
10.17.3 Ozonetel Computer Telephony Integration Software Introduction
10.17.4 Ozonetel Revenue in Computer Telephony Integration Software Business (2016-2021)
10.17.5 Ozonetel Recent Development
13.18 InGenius
10.18.1 InGenius Company Details
10.18.2 InGenius Business Overview and Its Total Revenue
10.18.3 InGenius Computer Telephony Integration Software Introduction
10.18.4 InGenius Revenue in Computer Telephony Integration Software Business (2016-2021)
10.18.5 InGenius Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Computer Telephony Integration Software Revenue
1.4 Market Analysis by Type
1.4.1 Global Computer Telephony Integration Software Market Size Growth Rate by Type: 2022 VS 2030
1.4.2 Cloud Based
1.4.3 On-Premise
1.5 Market by Application
1.5.1 Global Computer Telephony Integration Software Market Share by Application: 2022 VS 2030
1.5.2 Large Enterprises
1.5.3 SMEs
1.6 Coronavirus Disease 2019 (Covid-19): Computer Telephony Integration Software Industry Impact
1.6.1 How the Covid-19 is Affecting the Computer Telephony Integration Software Industry
1.6.1.1 Computer Telephony Integration Software Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Computer Telephony Integration Software Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Computer Telephony Integration Software Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 Global Growth Trends by Regions
2.1 Computer Telephony Integration Software Market Perspective (2016-2030)
2.2 Computer Telephony Integration Software Growth Trends by Regions
2.2.1 Computer Telephony Integration Software Market Size by Regions: 2016 VS 2022 VS 2030
2.2.2 Computer Telephony Integration Software Historic Market Share by Regions (2016-2021)
2.2.3 Computer Telephony Integration Software Forecasted Market Size by Regions (2022-2030)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Computer Telephony Integration Software Market Growth Strategy
2.3.6 Primary Interviews with Key Computer Telephony Integration Software Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Computer Telephony Integration Software Players by Market Size
3.1.1 Global Top Computer Telephony Integration Software Players by Revenue (2016-2021)
3.1.2 Global Computer Telephony Integration Software Revenue Market Share by Players (2016-2021)
3.1.3 Global Computer Telephony Integration Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Computer Telephony Integration Software Market Concentration Ratio
3.2.1 Global Computer Telephony Integration Software Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Computer Telephony Integration Software Revenue in 2021
3.3 Computer Telephony Integration Software Key Players Head office and Area Served
3.4 Key Players Computer Telephony Integration Software Product Solution and Service
3.5 Date of Enter into Computer Telephony Integration Software Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2016-2030)
4.1 Global Computer Telephony Integration Software Historic Market Size by Type (2016-2021)
4.2 Global Computer Telephony Integration Software Forecasted Market Size by Type (2022-2030)
5 Computer Telephony Integration Software Breakdown Data by Application (2016-2030)
5.1 Global Computer Telephony Integration Software Market Size by Application (2016-2021)
5.2 Global Computer Telephony Integration Software Forecasted Market Size by Application (2022-2030)
6 North America
6.1 North America Computer Telephony Integration Software Market Size (2016-2021)
6.2 Computer Telephony Integration Software Key Players in North America (2016-2021)
6.3 North America Computer Telephony Integration Software Market Size by Type (2016-2021)
6.4 North America Computer Telephony Integration Software Market Size by Application (2016-2021)
7 Europe
7.1 Europe Computer Telephony Integration Software Market Size (2016-2021)
7.2 Computer Telephony Integration Software Key Players in Europe (2016-2021)
7.3 Europe Computer Telephony Integration Software Market Size by Type (2016-2021)
7.4 Europe Computer Telephony Integration Software Market Size by Application (2016-2021)
8 China
8.1 China Computer Telephony Integration Software Market Size (2016-2021)
8.2 Computer Telephony Integration Software Key Players in China (2016-2021)
8.3 China Computer Telephony Integration Software Market Size by Type (2016-2021)
8.4 China Computer Telephony Integration Software Market Size by Application (2016-2021)
9 Japan
9.1 Japan Computer Telephony Integration Software Market Size (2016-2021)
9.2 Computer Telephony Integration Software Key Players in Japan (2016-2021)
9.3 Japan Computer Telephony Integration Software Market Size by Type (2016-2021)
9.4 Japan Computer Telephony Integration Software Market Size by Application (2016-2021)
10 Southeast Asia
10.1 Southeast Asia Computer Telephony Integration Software Market Size (2016-2021)
10.2 Computer Telephony Integration Software Key Players in Southeast Asia (2016-2021)
10.3 Southeast Asia Computer Telephony Integration Software Market Size by Type (2016-2021)
10.4 Southeast Asia Computer Telephony Integration Software Market Size by Application (2016-2021)
11 India
11.1 India Computer Telephony Integration Software Market Size (2016-2021)
11.2 Computer Telephony Integration Software Key Players in India (2016-2021)
11.3 India Computer Telephony Integration Software Market Size by Type (2016-2021)
11.4 India Computer Telephony Integration Software Market Size by Application (2016-2021)
12 Central & South America
12.1 Central & South America Computer Telephony Integration Software Market Size (2016-2021)
12.2 Computer Telephony Integration Software Key Players in Central & South America (2016-2021)
12.3 Central & South America Computer Telephony Integration Software Market Size by Type (2016-2021)
12.4 Central & South America Computer Telephony Integration Software Market Size by Application (2016-2021)
13 Key Players Profiles
13.1 Five9
13.1.1 Five9 Company Details
13.1.2 Five9 Business Overview and Its Total Revenue
13.1.3 Five9 Computer Telephony Integration Software Introduction
13.1.4 Five9 Revenue in Computer Telephony Integration Software Business (2016-2021)
13.1.5 Five9 Recent Development
13.2 Salesforce
13.2.1 Salesforce Company Details
13.2.2 Salesforce Business Overview and Its Total Revenue
13.2.3 Salesforce Computer Telephony Integration Software Introduction
13.2.4 Salesforce Revenue in Computer Telephony Integration Software Business (2016-2021)
13.2.5 Salesforce Recent Development
13.3 RingCentral
13.3.1 RingCentral Company Details
13.3.2 RingCentral Business Overview and Its Total Revenue
13.3.3 RingCentral Computer Telephony Integration Software Introduction
13.3.4 RingCentral Revenue in Computer Telephony Integration Software Business (2016-2021)
13.3.5 RingCentral Recent Development
13.4 Twilio
13.4.1 Twilio Company Details
13.4.2 Twilio Business Overview and Its Total Revenue
13.4.3 Twilio Computer Telephony Integration Software Introduction
13.4.4 Twilio Revenue in Computer Telephony Integration Software Business (2016-2021)
13.4.5 Twilio Recent Development
13.5 Enghouse Interactive
13.5.1 Enghouse Interactive Company Details
13.5.2 Enghouse Interactive Business Overview and Its Total Revenue
13.5.3 Enghouse Interactive Computer Telephony Integration Software Introduction
13.5.4 Enghouse Interactive Revenue in Computer Telephony Integration Software Business (2016-2021)
13.5.5 Enghouse Interactive Recent Development
13.6 NewVoiceMedia (Vonage)
13.6.1 NewVoiceMedia (Vonage) Company Details
13.6.2 NewVoiceMedia (Vonage) Business Overview and Its Total Revenue
13.6.3 NewVoiceMedia (Vonage) Computer Telephony Integration Software Introduction
13.6.4 NewVoiceMedia (Vonage) Revenue in Computer Telephony Integration Software Business (2016-2021)
13.6.5 NewVoiceMedia (Vonage) Recent Development
13.7 Genesys
13.7.1 Genesys Company Details
13.7.2 Genesys Business Overview and Its Total Revenue
13.7.3 Genesys Computer Telephony Integration Software Introduction
13.7.4 Genesys Revenue in Computer Telephony Integration Software Business (2016-2021)
13.7.5 Genesys Recent Development
13.8 Zendesk
13.8.1 Zendesk Company Details
13.8.2 Zendesk Business Overview and Its Total Revenue
13.8.3 Zendesk Computer Telephony Integration Software Introduction
13.8.4 Zendesk Revenue in Computer Telephony Integration Software Business (2016-2021)
13.8.5 Zendesk Recent Development
13.9 Freshworks
13.9.1 Freshworks Company Details
13.9.2 Freshworks Business Overview and Its Total Revenue
13.9.3 Freshworks Computer Telephony Integration Software Introduction
13.9.4 Freshworks Revenue in Computer Telephony Integration Software Business (2016-2021)
13.9.5 Freshworks Recent Development
13.10 NICE inContact
13.10.1 NICE inContact Company Details
13.10.2 NICE inContact Business Overview and Its Total Revenue
13.10.3 NICE inContact Computer Telephony Integration Software Introduction
13.10.4 NICE inContact Revenue in Computer Telephony Integration Software Business (2016-2021)
13.10.5 NICE inContact Recent Development
13.11 Nextiva
10.11.1 Nextiva Company Details
10.11.2 Nextiva Business Overview and Its Total Revenue
10.11.3 Nextiva Computer Telephony Integration Software Introduction
10.11.4 Nextiva Revenue in Computer Telephony Integration Software Business (2016-2021)
10.11.5 Nextiva Recent Development
13.12 Talkdesk
10.12.1 Talkdesk Company Details
10.12.2 Talkdesk Business Overview and Its Total Revenue
10.12.3 Talkdesk Computer Telephony Integration Software Introduction
10.12.4 Talkdesk Revenue in Computer Telephony Integration Software Business (2016-2021)
10.12.5 Talkdesk Recent Development
13.13 Jive Communications (LogMeIn)
10.13.1 Jive Communications (LogMeIn) Company Details
10.13.2 Jive Communications (LogMeIn) Business Overview and Its Total Revenue
10.13.3 Jive Communications (LogMeIn) Computer Telephony Integration Software Introduction
10.13.4 Jive Communications (LogMeIn) Revenue in Computer Telephony Integration Software Business (2016-2021)
10.13.5 Jive Communications (LogMeIn) Recent Development
13.14 Ameyo
10.14.1 Ameyo Company Details
10.14.2 Ameyo Business Overview and Its Total Revenue
10.14.3 Ameyo Computer Telephony Integration Software Introduction
10.14.4 Ameyo Revenue in Computer Telephony Integration Software Business (2016-2021)
10.14.5 Ameyo Recent Development
13.15 Aircall
10.15.1 Aircall Company Details
10.15.2 Aircall Business Overview and Its Total Revenue
10.15.3 Aircall Computer Telephony Integration Software Introduction
10.15.4 Aircall Revenue in Computer Telephony Integration Software Business (2016-2021)
10.15.5 Aircall Recent Development
13.16 Tenfold
10.16.1 Tenfold Company Details
10.16.2 Tenfold Business Overview and Its Total Revenue
10.16.3 Tenfold Computer Telephony Integration Software Introduction
10.16.4 Tenfold Revenue in Computer Telephony Integration Software Business (2016-2021)
10.16.5 Tenfold Recent Development
13.17 Ozonetel
10.17.1 Ozonetel Company Details
10.17.2 Ozonetel Business Overview and Its Total Revenue
10.17.3 Ozonetel Computer Telephony Integration Software Introduction
10.17.4 Ozonetel Revenue in Computer Telephony Integration Software Business (2016-2021)
10.17.5 Ozonetel Recent Development
13.18 InGenius
10.18.1 InGenius Company Details
10.18.2 InGenius Business Overview and Its Total Revenue
10.18.3 InGenius Computer Telephony Integration Software Introduction
10.18.4 InGenius Revenue in Computer Telephony Integration Software Business (2016-2021)
10.18.5 InGenius Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
Quality Assurance Process
- We Market Research’s Quality Assurance program strives to deliver superior value to our clients.
We Market Research senior executive is assigned to each consulting engagement and works closely with the project team to deliver as per the clients expectations.
Market Research Process
We Market Research monitors 3 important attributes during the QA process- Cost, Schedule & Quality. We believe them as a critical benchmark in achieving a project’s success.
To mitigate risks that can impact project success, we deploy the follow project delivery best practices:
- Project kickoff meeting with client
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- Form project steering committee
- Assign a senior SR executive as QA Executive
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Case Study- Automotive Sector
One of the key manufacturers of automotive had plans to invest in electric utility vehicles. The electric cars and associated markets being a of evolving nature, the automotive client approached Straits Research for a detailed insight on the market forecasts. The client specifically asked for competitive analysis, regulatory framework, regional prospects studied under the influence of drivers, challenges, opportunities, and pricing in terms of revenue and sales (million units).
Solution
The overall study was executed in three stages, intending to help the client meet its objective of precisely understanding the entire market before deciding on an investment. At first, secondary research was conducted considering political, economic, social, and technological parameters to get a gist of the various aspects of the market. This stage of the study concluded with the derivation of drivers, opportunities, and challenges. It also laid substantial emphasis on understanding and collecting data not only on a global scale but also on the regional and country levels. Data Extraction through Primary Research
The second stage involved primary research in which several market players and automotive parts suppliers were contacted to study their viewpoint concerning the development of their market and production capacity, clientele, and product line. This stage concluded in a brief understanding of the competitive ecosystem and also glanced through the strategies and pricing of the companies profiled.
Market Estimates and Forecast
In the final stage of the study, market forecasts for the electric utility were derived using multiple market engineering approaches. This data helped the client to get an overview of the market and accelerate the process of investment.
Case Study- ICT Sector
Business process outsourcing, being one of the lucrative markets from both supply- and demand- side, has appealed to various companies. One of the prominent corporations based out of Japan approached us with their requirements regarding the scope of the procurement outsourcing market for around 50 countries. Additionally, the client also sought key players operating in the market and their revenue breakdown in terms of region and application.
Business Solution
An exhaustive market study was conducted based on primary and secondary research that involved factors such as labor costs in various countries, skilled and technical labors, manufacturing scenario, and their respective contributions in the global GDP. A comparative study of the market was conducted from both supply- and demand side, with the supply-side comprising of notable companies, such as GEP, Accenture, and others, that provide these services. On the other hand, large manufacturing companies from them demand-side were considered that opt for these services.
Conclusion
The report aided the client in understanding the market trends, including country-level business scenarios, consumer behavior, and trends in 50 countries. The report also provided financial insights of crucial players and detailed market estimations and forecasts till 2028.
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