Global Contact Center As A Service Market Size, Industry Analysis By Segmentations, Top Key Players, Trends, Future Development & Forecast 2024-2035
- PUBLISHED ON
- 9/1/2022
- NO OF PAGES
- 284
- CATEGORY
- Information Technology
The Contact Center As A Service market report is a perfect foundation for people looking out for a comprehensive study and analysis of the Contact Center As A Service market. On the basis of historic growth analysis and current scenario of Contact Center As A Service market place, the report intends to offer actionable insights on global market growth projections. Authenticated data presented in report is based on findings of extensive primary and secondary research. Insights drawn from data serve as excellent tools that facilitate deeper understanding of multiple aspects of global Contact Center As A Service market. This further helps user with their developmental strategy.
This report examines all the key factors influencing growth of global Contact Center As A Service market, including demand-supply scenario, pricing structure, profit margins, production and value chain analysis. Regional assessment of global Contact Center As A Service market unlocks a plethora of untapped opportunities in regional and domestic market places. Detailed company profiling enables users to evaluate company shares analysis, emerging product lines, scope of NPD in new markets, pricing strategies, innovation possibilities and much more.
Global Contact Center As A Service Market: Major Players
Serenova
Avaya Inc.
Five9 Inc.
Evolve IP, LLC.
Talkdesk, Inc,
NICE Ltd.
Liveops, Inc.
CenturyLink, Inc.
Cisco Systems, Inc.
Aspect Software, Inc.
Capgemini
Global Contact Center As A Service Market: Types
Onsite
Offsite
Global Contact Center As A Service Market: Applications
Telecom & IT
BFSI
Healthcare & Life Sciences
Public Sector
Retail & Consumer Goods
Others
Global Contact Center As A Service Market: Regional Analysis
All the regional segmentation has been studied based on recent and future trends, and the market is forecasted throughout the prediction period. The countries covered in the regional analysis of the Global Contact Center As A Service market report are U.S., Canada, and Mexico in North America, Germany, France, U.K., Russia, Italy, Spain, Turkey, Netherlands, Switzerland, Belgium, and Rest of Europe in Europe, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, China, Japan, India, South Korea, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), and Argentina, Brazil, and Rest of South America as part of South America.
Key Points:
Define, describe and forecast Contact Center As A Service product market by type, application, end user and region.
Provide enterprise external environment analysis and PEST analysis.
Provide strategies for company to deal with the impact of COVID-19.
Provide market dynamic analysis, including market driving factors, market development constraints.
Provide market entry strategy analysis for new players or players who are ready to enter the market, including market segment definition, client analysis, distribution model, product messaging and positioning, and price strategy analysis.
Keep up with international market trends and provide analysis of the impact of the COVID-19 epidemic on major regions of the world.
Analyze the market opportunities of stakeholders and provide market leaders with details of the competitive landscape.
Years considered for this report:
Historical Years: 2016-2021
Base Year: 2021
Estimated Year: 2022
Forecast Period: 2022-2030
Base Year: 2023This report examines all the key factors influencing growth of global Contact Center As A Service market, including demand-supply scenario, pricing structure, profit margins, production and value chain analysis. Regional assessment of global Contact Center As A Service market unlocks a plethora of untapped opportunities in regional and domestic market places. Detailed company profiling enables users to evaluate company shares analysis, emerging product lines, scope of NPD in new markets, pricing strategies, innovation possibilities and much more.
Global Contact Center As A Service Market: Major Players
Serenova
Avaya Inc.
Five9 Inc.
Evolve IP, LLC.
Talkdesk, Inc,
NICE Ltd.
Liveops, Inc.
CenturyLink, Inc.
Cisco Systems, Inc.
Aspect Software, Inc.
Capgemini
Global Contact Center As A Service Market: Types
Onsite
Offsite
Global Contact Center As A Service Market: Applications
Telecom & IT
BFSI
Healthcare & Life Sciences
Public Sector
Retail & Consumer Goods
Others
Global Contact Center As A Service Market: Regional Analysis
All the regional segmentation has been studied based on recent and future trends, and the market is forecasted throughout the prediction period. The countries covered in the regional analysis of the Global Contact Center As A Service market report are U.S., Canada, and Mexico in North America, Germany, France, U.K., Russia, Italy, Spain, Turkey, Netherlands, Switzerland, Belgium, and Rest of Europe in Europe, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, China, Japan, India, South Korea, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), and Argentina, Brazil, and Rest of South America as part of South America.
Key Points:
Define, describe and forecast Contact Center As A Service product market by type, application, end user and region.
Provide enterprise external environment analysis and PEST analysis.
Provide strategies for company to deal with the impact of COVID-19.
Provide market dynamic analysis, including market driving factors, market development constraints.
Provide market entry strategy analysis for new players or players who are ready to enter the market, including market segment definition, client analysis, distribution model, product messaging and positioning, and price strategy analysis.
Keep up with international market trends and provide analysis of the impact of the COVID-19 epidemic on major regions of the world.
Analyze the market opportunities of stakeholders and provide market leaders with details of the competitive landscape.
Years considered for this report:
Historical Years: 2016-2021
Base Year: 2021
Estimated Year: 2022
Forecast Period: 2022-2030
Historic Year: 2016-2022
Forecast: 2024-2035
1 Contact Center As A Service Market Definition and Overview
1.1 Objectives of the Study
1.2 Overview of Contact Center As A Service
1.3 Contact Center As A Service Market Scope and Market Size Estimation
1.4 Market Segmentation
1.4.1 Types of Contact Center As A Service
1.4.2 Applications of Contact Center As A Service
1.5 Market Exchange Rate
2 Research Method and Logic
2.1 Methodology
2.2 Research Data Source
3 Market Competition Analysis
3.1 Serenova Market Performance Analysis
3.1.1 Serenova Basic Information
3.1.2 Product and Service Analysis
3.1.3 Strategies for Company to Deal with the Impact of COVID-19
3.1.4 Serenova Sales, Value, Price, Gross Margin 2016-2021
3.2 Avaya Inc. Market Performance Analysis
3.2.1 Avaya Inc. Basic Information
3.2.2 Product and Service Analysis
3.2.3 Strategies for Company to Deal with the Impact of COVID-19
3.2.4 Avaya Inc. Sales, Value, Price, Gross Margin 2016-2021
3.3 Five9 Inc. Market Performance Analysis
3.3.1 Five9 Inc. Basic Information
3.3.2 Product and Service Analysis
3.3.3 Strategies for Company to Deal with the Impact of COVID-19
3.3.4 Five9 Inc. Sales, Value, Price, Gross Margin 2016-2021
3.4 Evolve IP, LLC. Market Performance Analysis
3.4.1 Evolve IP, LLC. Basic Information
3.4.2 Product and Service Analysis
3.4.3 Strategies for Company to Deal with the Impact of COVID-19
3.4.4 Evolve IP, LLC. Sales, Value, Price, Gross Margin 2016-2021
3.5 Talkdesk, Inc, Market Performance Analysis
3.5.1 Talkdesk, Inc, Basic Information
3.5.2 Product and Service Analysis
3.5.3 Strategies for Company to Deal with the Impact of COVID-19
3.5.4 Talkdesk, Inc, Sales, Value, Price, Gross Margin 2016-2021
3.6 NICE Ltd. Market Performance Analysis
3.6.1 NICE Ltd. Basic Information
3.6.2 Product and Service Analysis
3.6.3 Strategies for Company to Deal with the Impact of COVID-19
3.6.4 NICE Ltd. Sales, Value, Price, Gross Margin 2016-2021
3.7 Liveops, Inc. Market Performance Analysis
3.7.1 Liveops, Inc. Basic Information
3.7.2 Product and Service Analysis
3.7.3 Strategies for Company to Deal with the Impact of COVID-19
3.7.4 Liveops, Inc. Sales, Value, Price, Gross Margin 2016-2021
3.8 CenturyLink, Inc. Market Performance Analysis
3.8.1 CenturyLink, Inc. Basic Information
3.8.2 Product and Service Analysis
3.8.3 Strategies for Company to Deal with the Impact of COVID-19
3.8.4 CenturyLink, Inc. Sales, Value, Price, Gross Margin 2016-2021
3.9 Cisco Systems, Inc. Market Performance Analysis
3.9.1 Cisco Systems, Inc. Basic Information
3.9.2 Product and Service Analysis
3.9.3 Strategies for Company to Deal with the Impact of COVID-19
3.9.4 Cisco Systems, Inc. Sales, Value, Price, Gross Margin 2016-2021
3.10 Aspect Software, Inc. Market Performance Analysis
3.10.1 Aspect Software, Inc. Basic Information
3.10.2 Product and Service Analysis
3.10.3 Strategies for Company to Deal with the Impact of COVID-19
3.10.4 Aspect Software, Inc. Sales, Value, Price, Gross Margin 2016-2021
3.11 Capgemini Market Performance Analysis
3.11.1 Capgemini Basic Information
3.11.2 Product and Service Analysis
3.11.3 Strategies for Company to Deal with the Impact of COVID-19
3.11.4 Capgemini Sales, Value, Price, Gross Margin 2016-2021
4 Market Segment by Type, Historical Data and Market Forecasts
4.1 Global Contact Center As A Service Production and Value by Type
4.1.1 Global Contact Center As A Service Production by Type 2016-2021
4.1.2 Global Contact Center As A Service Market Value by Type 2016-2021
4.2 Global Contact Center As A Service Market Production, Value and Growth Rate by Type 2016-2021
4.2.1 Onsite Market Production, Value and Growth Rate
4.2.2 Offsite Market Production, Value and Growth Rate
4.3 Global Contact Center As A Service Production and Value Forecast by Type
4.3.1 Global Contact Center As A Service Production Forecast by Type 2021-2026
4.3.2 Global Contact Center As A Service Market Value Forecast by Type 2021-2026
4.4 Global Contact Center As A Service Market Production, Value and Growth Rate by Type Forecast 2021-2026
4.4.1 Onsite Market Production, Value and Growth Rate Forecast
4.4.2 Offsite Market Production, Value and Growth Rate Forecast
5 Market Segment by Application, Historical Data and Market Forecasts
5.1 Global Contact Center As A Service Consumption and Value by Application
5.1.1 Global Contact Center As A Service Consumption by Application 2016-2021
5.1.2 Global Contact Center As A Service Market Value by Application 2016-2021
5.2 Global Contact Center As A Service Market Consumption, Value and Growth Rate by Application 2016-2021
5.2.1 Telecom & IT Market Consumption, Value and Growth Rate
5.2.2 BFSI Market Consumption, Value and Growth Rate
5.2.3 Healthcare & Life Sciences Market Consumption, Value and Growth Rate
5.2.4 Public Sector Market Consumption, Value and Growth Rate
5.2.5 Retail & Consumer Goods Market Consumption, Value and Growth Rate
5.2.6 Others Market Consumption, Value and Growth Rate
5.3 Global Contact Center As A Service Consumption and Value Forecast by Application
5.3.1 Global Contact Center As A Service Consumption Forecast by Application 2021-2026
5.3.2 Global Contact Center As A Service Market Value Forecast by Application 2021-2026
5.4 Global Contact Center As A Service Market Consumption, Value and Growth Rate by Application Forecast 2021-2026
5.4.1 Telecom & IT Market Consumption, Value and Growth Rate Forecast
5.4.2 BFSI Market Consumption, Value and Growth Rate Forecast
5.4.3 Healthcare & Life Sciences Market Consumption, Value and Growth Rate Forecast
5.4.4 Public Sector Market Consumption, Value and Growth Rate Forecast
5.4.5 Retail & Consumer Goods Market Consumption, Value and Growth Rate Forecast
5.4.6 Others Market Consumption, Value and Growth Rate Forecast
6 Global Contact Center As A Service by Region, Historical Data and Market Forecasts
6.1 Global Contact Center As A Service Sales by Region 2016-2021
6.2 Global Contact Center As A Service Market Value by Region 2016-2021
6.3 Global Contact Center As A Service Market Sales, Value and Growth Rate by Region 2016-2021
6.3.1 North America
6.3.2 Europe
6.3.3 Asia Pacific
6.3.4 South America
6.3.5 Middle East and Africa
6.4 Global Contact Center As A Service Sales Forecast by Region 2021-2026
6.5 Global Contact Center As A Service Market Value Forecast by Region 2021-2026
6.6 Global Contact Center As A Service Market Sales, Value and Growth Rate Forecast by Region 2021-2026
6.6.1 North America
6.6.2 Europe
6.6.3 Asia Pacific
6.6.4 South America
6.6.5 Middle East and Africa
7 United State Market Size Analysis 2016-2026
7.1 United State Contact Center As A Service Value and Market Growth 2016-2021
7.2 United State Contact Center As A Service Sales and Market Growth 2016-2021
7.3 United State Contact Center As A Service Market Value Forecast 2021-2026
8 Canada Market Size Analysis 2016-2026
8.1 Canada Contact Center As A Service Value and Market Growth 2016-2021
8.2 Canada Contact Center As A Service Sales and Market Growth 2016-2021
8.3 Canada Contact Center As A Service Market Value Forecast 2021-2026
9 Germany Market Size Analysis 2016-2026
9.1 Germany Contact Center As A Service Value and Market Growth 2016-2021
9.2 Germany Contact Center As A Service Sales and Market Growth 2016-2021
9.3 Germany Contact Center As A Service Market Value Forecast 2021-2026
10 UK Market Size Analysis 2016-2026
10.1 UK Contact Center As A Service Value and Market Growth 2016-2021
10.2 UK Contact Center As A Service Sales and Market Growth 2016-2021
10.3 UK Contact Center As A Service Market Value Forecast 2021-2026
11 France Market Size Analysis 2016-2026
11.1 France Contact Center As A Service Value and Market Growth 2016-2021
11.2 France Contact Center As A Service Sales and Market Growth 2016-2021
11.3 France Contact Center As A Service Market Value Forecast 2021-2026
12 Italy Market Size Analysis 2016-2026
12.1 Italy Contact Center As A Service Value and Market Growth 2016-2021
12.2 Italy Contact Center As A Service Sales and Market Growth 2016-2021
12.3 Italy Contact Center As A Service Market Value Forecast 2021-2026
13 Spain Market Size Analysis 2016-2026
13.1 Spain Contact Center As A Service Value and Market Growth 2016-2021
13.2 Spain Contact Center As A Service Sales and Market Growth 2016-2021
13.3 Spain Contact Center As A Service Market Value Forecast 2021-2026
14 Russia Market Size Analysis 2016-2026
14.1 Russia Contact Center As A Service Value and Market Growth 2016-2021
14.2 Russia Contact Center As A Service Sales and Market Growth 2016-2021
14.3 Russia Contact Center As A Service Market Value Forecast 2021-2026
15 China Market Size Analysis 2016-2026
15.1 China Contact Center As A Service Value and Market Growth 2016-2021
15.2 China Contact Center As A Service Sales and Market Growth 2016-2021
15.3 China Contact Center As A Service Market Value Forecast 2021-2026
16 Japan Market Size Analysis 2016-2026
16.1 Japan Contact Center As A Service Value and Market Growth 2016-2021
16.2 Japan Contact Center As A Service Sales and Market Growth 2016-2021
16.3 Japan Contact Center As A Service Market Value Forecast 2021-2026
17 South Korea Market Size Analysis 2016-2026
17.1 South Korea Contact Center As A Service Value and Market Growth 2016-2021
17.2 South Korea Contact Center As A Service Sales and Market Growth 2016-2021
17.3 South Korea Contact Center As A Service Market Value Forecast 2021-2026
18 Australia Market Size Analysis 2016-2026
18.1 Australia Contact Center As A Service Value and Market Growth 2016-2021
18.2 Australia Contact Center As A Service Sales and Market Growth 2016-2021
18.3 Australia Contact Center As A Service Market Value Forecast 2021-2026
19 Thailand Market Size Analysis 2016-2026
19.1 Thailand Contact Center As A Service Value and Market Growth 2016-2021
19.2 Thailand Contact Center As A Service Sales and Market Growth 2016-2021
19.3 Thailand Contact Center As A Service Market Value Forecast 2021-2026
20 Brazil Market Size Analysis 2016-2026
20.1 Brazil Contact Center As A Service Value and Market Growth 2016-2021
20.2 Brazil Contact Center As A Service Sales and Market Growth 2016-2021
20.3 Brazil Contact Center As A Service Market Value Forecast 2021-2026
21 Argentina Market Size Analysis 2016-2026
21.1 Argentina Contact Center As A Service Value and Market Growth 2016-2021
21.2 Argentina Contact Center As A Service Sales and Market Growth 2016-2021
21.3 Argentina Contact Center As A Service Market Value Forecast 2021-2026
22 Chile Market Size Analysis 2016-2026
22.1 Chile Contact Center As A Service Value and Market Growth 2016-2021
22.2 Chile Contact Center As A Service Sales and Market Growth 2016-2021
22.3 Chile Contact Center As A Service Market Value Forecast 2021-2026
23 South Africa Market Size Analysis 2016-2026
23.1 South Africa Contact Center As A Service Value and Market Growth 2016-2021
23.2 South Africa Contact Center As A Service Sales and Market Growth 2016-2021
23.3 South Africa Contact Center As A Service Market Value Forecast 2021-2026
24 Egypt Market Size Analysis 2016-2026
24.1 Egypt Contact Center As A Service Value and Market Growth 2016-2021
24.2 Egypt Contact Center As A Service Sales and Market Growth 2016-2021
24.3 Egypt Contact Center As A Service Market Value Forecast 2021-2026
25 UAE Market Size Analysis 2016-2026
25.1 UAE Contact Center As A Service Value and Market Growth 2016-2021
25.2 UAE Contact Center As A Service Sales and Market Growth 2016-2021
25.3 UAE Contact Center As A Service Market Value Forecast 2021-2026
26 Saudi Arabia Market Size Analysis 2016-2026
26.1 Saudi Arabia Contact Center As A Service Value and Market Growth 2016-2021
26.2 Saudi Arabia Contact Center As A Service Sales and Market Growth 2016-2021
26.3 Saudi Arabia Contact Center As A Service Market Value Forecast 2021-2026
27 Market Dynamic Analysis and Development Suggestions
27.1 Market Drivers
27.2 Market Development Constraints
27.3 PEST Analysis
27.3.1 Political Factors
27.3.2 Economic Factors
27.3.3 Social Factors
27.3.4 Technological Factors
27.4 Industry Trends Under COVID-19
27.4.1 Risk Assessment on COVID-19
27.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
27.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
27.5 Market Entry Strategy Analysis
27.5.1 Market Definition
27.5.2 Client
27.5.3 Distribution Model
27.5.4 Product Messaging and Positioning
27.5.5 Price
27.6 Advice on Entering the Market
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Case Study- Automotive Sector
One of the key manufacturers of automotive had plans to invest in electric utility vehicles. The electric cars and associated markets being a of evolving nature, the automotive client approached Straits Research for a detailed insight on the market forecasts. The client specifically asked for competitive analysis, regulatory framework, regional prospects studied under the influence of drivers, challenges, opportunities, and pricing in terms of revenue and sales (million units).
Solution
The overall study was executed in three stages, intending to help the client meet its objective of precisely understanding the entire market before deciding on an investment. At first, secondary research was conducted considering political, economic, social, and technological parameters to get a gist of the various aspects of the market. This stage of the study concluded with the derivation of drivers, opportunities, and challenges. It also laid substantial emphasis on understanding and collecting data not only on a global scale but also on the regional and country levels. Data Extraction through Primary Research
The second stage involved primary research in which several market players and automotive parts suppliers were contacted to study their viewpoint concerning the development of their market and production capacity, clientele, and product line. This stage concluded in a brief understanding of the competitive ecosystem and also glanced through the strategies and pricing of the companies profiled.
Market Estimates and Forecast
In the final stage of the study, market forecasts for the electric utility were derived using multiple market engineering approaches. This data helped the client to get an overview of the market and accelerate the process of investment.
Case Study- ICT Sector
Business process outsourcing, being one of the lucrative markets from both supply- and demand- side, has appealed to various companies. One of the prominent corporations based out of Japan approached us with their requirements regarding the scope of the procurement outsourcing market for around 50 countries. Additionally, the client also sought key players operating in the market and their revenue breakdown in terms of region and application.
Business Solution
An exhaustive market study was conducted based on primary and secondary research that involved factors such as labor costs in various countries, skilled and technical labors, manufacturing scenario, and their respective contributions in the global GDP. A comparative study of the market was conducted from both supply- and demand side, with the supply-side comprising of notable companies, such as GEP, Accenture, and others, that provide these services. On the other hand, large manufacturing companies from them demand-side were considered that opt for these services.
Conclusion
The report aided the client in understanding the market trends, including country-level business scenarios, consumer behavior, and trends in 50 countries. The report also provided financial insights of crucial players and detailed market estimations and forecasts till 2028.
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