Global Helpdesk Automation Market Size, Industry Analysis By Segmentations, Top Key Players, Trends, Future Development & Forecast 2024-2035
- PUBLISHED ON
- 9/1/2022
- NO OF PAGES
- 244
- CATEGORY
- Information Technology
The Helpdesk Automation market report is a perfect foundation for people looking out for a comprehensive study and analysis of the Helpdesk Automation market. On the basis of historic growth analysis and current scenario of Helpdesk Automation market place, the report intends to offer actionable insights on global market growth projections. Authenticated data presented in report is based on findings of extensive primary and secondary research. Insights drawn from data serve as excellent tools that facilitate deeper understanding of multiple aspects of global Helpdesk Automation market. This further helps user with their developmental strategy.
This report examines all the key factors influencing growth of global Helpdesk Automation market, including demand-supply scenario, pricing structure, profit margins, production and value chain analysis. Regional assessment of global Helpdesk Automation market unlocks a plethora of untapped opportunities in regional and domestic market places. Detailed company profiling enables users to evaluate company shares analysis, emerging product lines, scope of NPD in new markets, pricing strategies, innovation possibilities and much more.
Global Helpdesk Automation Market: Major Players
Kayako Limited
Resolve Systems
HappyFox Inc.
ServiceNow, Inc.
Vision Helpdesk
Cherwell Software, LLC
Zendesk, Inc.
Vorex Inc.
NTR Global
Sunview Software, Inc
Freshdesk
Axios Systems PLC
Atlassian
BMC Software, Inc.
Sunrise Software Ltd.
CA Technologies, Inc.
Hewlett Packard Enterprise Development LP (HPE)
Global Helpdesk Automation Market: Types
Web help desk
Open source help desk
Global Helpdesk Automation Market: Applications
Banking, Financial Services, and Insurance (BFSI)
Retail
IT & Telecommunication
Medical & Healthcare
Manufacturing
Government and Public Sector
Others
Global Helpdesk Automation Market: Regional Analysis
All the regional segmentation has been studied based on recent and future trends, and the market is forecasted throughout the prediction period. The countries covered in the regional analysis of the Global Helpdesk Automation market report are U.S., Canada, and Mexico in North America, Germany, France, U.K., Russia, Italy, Spain, Turkey, Netherlands, Switzerland, Belgium, and Rest of Europe in Europe, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, China, Japan, India, South Korea, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), and Argentina, Brazil, and Rest of South America as part of South America.
Key Points:
Define, describe and forecast Helpdesk Automation product market by type, application, end user and region.
Provide enterprise external environment analysis and PEST analysis.
Provide strategies for company to deal with the impact of COVID-19.
Provide market dynamic analysis, including market driving factors, market development constraints.
Provide market entry strategy analysis for new players or players who are ready to enter the market, including market segment definition, client analysis, distribution model, product messaging and positioning, and price strategy analysis.
Keep up with international market trends and provide analysis of the impact of the COVID-19 epidemic on major regions of the world.
Analyze the market opportunities of stakeholders and provide market leaders with details of the competitive landscape.
Years considered for this report:
Historical Years: 2016-2021
Base Year: 2021
Estimated Year: 2022
Forecast Period: 2022-2030
Base Year: 2023This report examines all the key factors influencing growth of global Helpdesk Automation market, including demand-supply scenario, pricing structure, profit margins, production and value chain analysis. Regional assessment of global Helpdesk Automation market unlocks a plethora of untapped opportunities in regional and domestic market places. Detailed company profiling enables users to evaluate company shares analysis, emerging product lines, scope of NPD in new markets, pricing strategies, innovation possibilities and much more.
Global Helpdesk Automation Market: Major Players
Kayako Limited
Resolve Systems
HappyFox Inc.
ServiceNow, Inc.
Vision Helpdesk
Cherwell Software, LLC
Zendesk, Inc.
Vorex Inc.
NTR Global
Sunview Software, Inc
Freshdesk
Axios Systems PLC
Atlassian
BMC Software, Inc.
Sunrise Software Ltd.
CA Technologies, Inc.
Hewlett Packard Enterprise Development LP (HPE)
Global Helpdesk Automation Market: Types
Web help desk
Open source help desk
Global Helpdesk Automation Market: Applications
Banking, Financial Services, and Insurance (BFSI)
Retail
IT & Telecommunication
Medical & Healthcare
Manufacturing
Government and Public Sector
Others
Global Helpdesk Automation Market: Regional Analysis
All the regional segmentation has been studied based on recent and future trends, and the market is forecasted throughout the prediction period. The countries covered in the regional analysis of the Global Helpdesk Automation market report are U.S., Canada, and Mexico in North America, Germany, France, U.K., Russia, Italy, Spain, Turkey, Netherlands, Switzerland, Belgium, and Rest of Europe in Europe, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, China, Japan, India, South Korea, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), and Argentina, Brazil, and Rest of South America as part of South America.
Key Points:
Define, describe and forecast Helpdesk Automation product market by type, application, end user and region.
Provide enterprise external environment analysis and PEST analysis.
Provide strategies for company to deal with the impact of COVID-19.
Provide market dynamic analysis, including market driving factors, market development constraints.
Provide market entry strategy analysis for new players or players who are ready to enter the market, including market segment definition, client analysis, distribution model, product messaging and positioning, and price strategy analysis.
Keep up with international market trends and provide analysis of the impact of the COVID-19 epidemic on major regions of the world.
Analyze the market opportunities of stakeholders and provide market leaders with details of the competitive landscape.
Years considered for this report:
Historical Years: 2016-2021
Base Year: 2021
Estimated Year: 2022
Forecast Period: 2022-2030
Historic Year: 2016-2022
Forecast: 2024-2035
1 Helpdesk Automation Market Definition and Overview
1.1 Objectives of the Study
1.2 Overview of Helpdesk Automation
1.3 Helpdesk Automation Market Scope and Market Size Estimation
1.4 Market Segmentation
1.4.1 Types of Helpdesk Automation
1.4.2 Applications of Helpdesk Automation
1.5 Market Exchange Rate
2 Research Method and Logic
2.1 Methodology
2.2 Research Data Source
3 Market Competition Analysis
3.1 Kayako Limited Market Performance Analysis
3.1.1 Kayako Limited Basic Information
3.1.2 Product and Service Analysis
3.1.3 Strategies for Company to Deal with the Impact of COVID-19
3.1.4 Kayako Limited Sales, Value, Price, Gross Margin 2016-2021
3.2 Resolve Systems Market Performance Analysis
3.2.1 Resolve Systems Basic Information
3.2.2 Product and Service Analysis
3.2.3 Strategies for Company to Deal with the Impact of COVID-19
3.2.4 Resolve Systems Sales, Value, Price, Gross Margin 2016-2021
3.3 HappyFox Inc. Market Performance Analysis
3.3.1 HappyFox Inc. Basic Information
3.3.2 Product and Service Analysis
3.3.3 Strategies for Company to Deal with the Impact of COVID-19
3.3.4 HappyFox Inc. Sales, Value, Price, Gross Margin 2016-2021
3.4 ServiceNow, Inc. Market Performance Analysis
3.4.1 ServiceNow, Inc. Basic Information
3.4.2 Product and Service Analysis
3.4.3 Strategies for Company to Deal with the Impact of COVID-19
3.4.4 ServiceNow, Inc. Sales, Value, Price, Gross Margin 2016-2021
3.5 Vision Helpdesk Market Performance Analysis
3.5.1 Vision Helpdesk Basic Information
3.5.2 Product and Service Analysis
3.5.3 Strategies for Company to Deal with the Impact of COVID-19
3.5.4 Vision Helpdesk Sales, Value, Price, Gross Margin 2016-2021
3.6 Cherwell Software, LLC Market Performance Analysis
3.6.1 Cherwell Software, LLC Basic Information
3.6.2 Product and Service Analysis
3.6.3 Strategies for Company to Deal with the Impact of COVID-19
3.6.4 Cherwell Software, LLC Sales, Value, Price, Gross Margin 2016-2021
3.7 Zendesk, Inc. Market Performance Analysis
3.7.1 Zendesk, Inc. Basic Information
3.7.2 Product and Service Analysis
3.7.3 Strategies for Company to Deal with the Impact of COVID-19
3.7.4 Zendesk, Inc. Sales, Value, Price, Gross Margin 2016-2021
3.8 Vorex Inc. Market Performance Analysis
3.8.1 Vorex Inc. Basic Information
3.8.2 Product and Service Analysis
3.8.3 Strategies for Company to Deal with the Impact of COVID-19
3.8.4 Vorex Inc. Sales, Value, Price, Gross Margin 2016-2021
3.9 NTR Global Market Performance Analysis
3.9.1 NTR Global Basic Information
3.9.2 Product and Service Analysis
3.9.3 Strategies for Company to Deal with the Impact of COVID-19
3.9.4 NTR Global Sales, Value, Price, Gross Margin 2016-2021
3.10 Sunview Software, Inc Market Performance Analysis
3.10.1 Sunview Software, Inc Basic Information
3.10.2 Product and Service Analysis
3.10.3 Strategies for Company to Deal with the Impact of COVID-19
3.10.4 Sunview Software, Inc Sales, Value, Price, Gross Margin 2016-2021
3.11 Freshdesk Market Performance Analysis
3.11.1 Freshdesk Basic Information
3.11.2 Product and Service Analysis
3.11.3 Strategies for Company to Deal with the Impact of COVID-19
3.11.4 Freshdesk Sales, Value, Price, Gross Margin 2016-2021
3.12 Axios Systems PLC Market Performance Analysis
3.12.1 Axios Systems PLC Basic Information
3.12.2 Product and Service Analysis
3.12.3 Strategies for Company to Deal with the Impact of COVID-19
3.12.4 Axios Systems PLC Sales, Value, Price, Gross Margin 2016-2021
3.13 Atlassian Market Performance Analysis
3.13.1 Atlassian Basic Information
3.13.2 Product and Service Analysis
3.13.3 Strategies for Company to Deal with the Impact of COVID-19
3.13.4 Atlassian Sales, Value, Price, Gross Margin 2016-2021
3.14 BMC Software, Inc. Market Performance Analysis
3.14.1 BMC Software, Inc. Basic Information
3.14.2 Product and Service Analysis
3.14.3 Strategies for Company to Deal with the Impact of COVID-19
3.14.4 BMC Software, Inc. Sales, Value, Price, Gross Margin 2016-2021
3.15 Sunrise Software Ltd. Market Performance Analysis
3.15.1 Sunrise Software Ltd. Basic Information
3.15.2 Product and Service Analysis
3.15.3 Strategies for Company to Deal with the Impact of COVID-19
3.15.4 Sunrise Software Ltd. Sales, Value, Price, Gross Margin 2016-2021
3.16 CA Technologies, Inc. Market Performance Analysis
3.16.1 CA Technologies, Inc. Basic Information
3.16.2 Product and Service Analysis
3.16.3 Strategies for Company to Deal with the Impact of COVID-19
3.16.4 CA Technologies, Inc. Sales, Value, Price, Gross Margin 2016-2021
3.17 Hewlett Packard Enterprise Development LP (HPE) Market Performance Analysis
3.17.1 Hewlett Packard Enterprise Development LP (HPE) Basic Information
3.17.2 Product and Service Analysis
3.17.3 Strategies for Company to Deal with the Impact of COVID-19
3.17.4 Hewlett Packard Enterprise Development LP (HPE) Sales, Value, Price, Gross Margin 2016-2021
4 Market Segment by Type, Historical Data and Market Forecasts
4.1 Global Helpdesk Automation Production and Value by Type
4.1.1 Global Helpdesk Automation Production by Type 2016-2021
4.1.2 Global Helpdesk Automation Market Value by Type 2016-2021
4.2 Global Helpdesk Automation Market Production, Value and Growth Rate by Type 2016-2021
4.2.1 Web help desk Market Production, Value and Growth Rate
4.2.2 Open source help desk Market Production, Value and Growth Rate
4.3 Global Helpdesk Automation Production and Value Forecast by Type
4.3.1 Global Helpdesk Automation Production Forecast by Type 2021-2026
4.3.2 Global Helpdesk Automation Market Value Forecast by Type 2021-2026
4.4 Global Helpdesk Automation Market Production, Value and Growth Rate by Type Forecast 2021-2026
4.4.1 Web help desk Market Production, Value and Growth Rate Forecast
4.4.2 Open source help desk Market Production, Value and Growth Rate Forecast
5 Market Segment by Application, Historical Data and Market Forecasts
5.1 Global Helpdesk Automation Consumption and Value by Application
5.1.1 Global Helpdesk Automation Consumption by Application 2016-2021
5.1.2 Global Helpdesk Automation Market Value by Application 2016-2021
5.2 Global Helpdesk Automation Market Consumption, Value and Growth Rate by Application 2016-2021
5.2.1 Banking, Financial Services, and Insurance (BFSI) Market Consumption, Value and Growth Rate
5.2.2 Retail Market Consumption, Value and Growth Rate
5.2.3 IT & Telecommunication Market Consumption, Value and Growth Rate
5.2.4 Medical & Healthcare Market Consumption, Value and Growth Rate
5.2.5 Manufacturing Market Consumption, Value and Growth Rate
5.2.6 Government and Public Sector Market Consumption, Value and Growth Rate
5.2.7 Others Market Consumption, Value and Growth Rate
5.3 Global Helpdesk Automation Consumption and Value Forecast by Application
5.3.1 Global Helpdesk Automation Consumption Forecast by Application 2021-2026
5.3.2 Global Helpdesk Automation Market Value Forecast by Application 2021-2026
5.4 Global Helpdesk Automation Market Consumption, Value and Growth Rate by Application Forecast 2021-2026
5.4.1 Banking, Financial Services, and Insurance (BFSI) Market Consumption, Value and Growth Rate Forecast
5.4.2 Retail Market Consumption, Value and Growth Rate Forecast
5.4.3 IT & Telecommunication Market Consumption, Value and Growth Rate Forecast
5.4.4 Medical & Healthcare Market Consumption, Value and Growth Rate Forecast
5.4.5 Manufacturing Market Consumption, Value and Growth Rate Forecast
5.4.6 Government and Public Sector Market Consumption, Value and Growth Rate Forecast
5.4.7 Others Market Consumption, Value and Growth Rate Forecast
6 Global Helpdesk Automation by Region, Historical Data and Market Forecasts
6.1 Global Helpdesk Automation Sales by Region 2016-2021
6.2 Global Helpdesk Automation Market Value by Region 2016-2021
6.3 Global Helpdesk Automation Market Sales, Value and Growth Rate by Region 2016-2021
6.3.1 North America
6.3.2 Europe
6.3.3 Asia Pacific
6.3.4 South America
6.3.5 Middle East and Africa
6.4 Global Helpdesk Automation Sales Forecast by Region 2021-2026
6.5 Global Helpdesk Automation Market Value Forecast by Region 2021-2026
6.6 Global Helpdesk Automation Market Sales, Value and Growth Rate Forecast by Region 2021-2026
6.6.1 North America
6.6.2 Europe
6.6.3 Asia Pacific
6.6.4 South America
6.6.5 Middle East and Africa
7 United State Market Size Analysis 2016-2026
7.1 United State Helpdesk Automation Value and Market Growth 2016-2021
7.2 United State Helpdesk Automation Sales and Market Growth 2016-2021
7.3 United State Helpdesk Automation Market Value Forecast 2021-2026
8 Canada Market Size Analysis 2016-2026
8.1 Canada Helpdesk Automation Value and Market Growth 2016-2021
8.2 Canada Helpdesk Automation Sales and Market Growth 2016-2021
8.3 Canada Helpdesk Automation Market Value Forecast 2021-2026
9 Germany Market Size Analysis 2016-2026
9.1 Germany Helpdesk Automation Value and Market Growth 2016-2021
9.2 Germany Helpdesk Automation Sales and Market Growth 2016-2021
9.3 Germany Helpdesk Automation Market Value Forecast 2021-2026
10 UK Market Size Analysis 2016-2026
10.1 UK Helpdesk Automation Value and Market Growth 2016-2021
10.2 UK Helpdesk Automation Sales and Market Growth 2016-2021
10.3 UK Helpdesk Automation Market Value Forecast 2021-2026
11 France Market Size Analysis 2016-2026
11.1 France Helpdesk Automation Value and Market Growth 2016-2021
11.2 France Helpdesk Automation Sales and Market Growth 2016-2021
11.3 France Helpdesk Automation Market Value Forecast 2021-2026
12 Italy Market Size Analysis 2016-2026
12.1 Italy Helpdesk Automation Value and Market Growth 2016-2021
12.2 Italy Helpdesk Automation Sales and Market Growth 2016-2021
12.3 Italy Helpdesk Automation Market Value Forecast 2021-2026
13 Spain Market Size Analysis 2016-2026
13.1 Spain Helpdesk Automation Value and Market Growth 2016-2021
13.2 Spain Helpdesk Automation Sales and Market Growth 2016-2021
13.3 Spain Helpdesk Automation Market Value Forecast 2021-2026
14 Russia Market Size Analysis 2016-2026
14.1 Russia Helpdesk Automation Value and Market Growth 2016-2021
14.2 Russia Helpdesk Automation Sales and Market Growth 2016-2021
14.3 Russia Helpdesk Automation Market Value Forecast 2021-2026
15 China Market Size Analysis 2016-2026
15.1 China Helpdesk Automation Value and Market Growth 2016-2021
15.2 China Helpdesk Automation Sales and Market Growth 2016-2021
15.3 China Helpdesk Automation Market Value Forecast 2021-2026
16 Japan Market Size Analysis 2016-2026
16.1 Japan Helpdesk Automation Value and Market Growth 2016-2021
16.2 Japan Helpdesk Automation Sales and Market Growth 2016-2021
16.3 Japan Helpdesk Automation Market Value Forecast 2021-2026
17 South Korea Market Size Analysis 2016-2026
17.1 South Korea Helpdesk Automation Value and Market Growth 2016-2021
17.2 South Korea Helpdesk Automation Sales and Market Growth 2016-2021
17.3 South Korea Helpdesk Automation Market Value Forecast 2021-2026
18 Australia Market Size Analysis 2016-2026
18.1 Australia Helpdesk Automation Value and Market Growth 2016-2021
18.2 Australia Helpdesk Automation Sales and Market Growth 2016-2021
18.3 Australia Helpdesk Automation Market Value Forecast 2021-2026
19 Thailand Market Size Analysis 2016-2026
19.1 Thailand Helpdesk Automation Value and Market Growth 2016-2021
19.2 Thailand Helpdesk Automation Sales and Market Growth 2016-2021
19.3 Thailand Helpdesk Automation Market Value Forecast 2021-2026
20 Brazil Market Size Analysis 2016-2026
20.1 Brazil Helpdesk Automation Value and Market Growth 2016-2021
20.2 Brazil Helpdesk Automation Sales and Market Growth 2016-2021
20.3 Brazil Helpdesk Automation Market Value Forecast 2021-2026
21 Argentina Market Size Analysis 2016-2026
21.1 Argentina Helpdesk Automation Value and Market Growth 2016-2021
21.2 Argentina Helpdesk Automation Sales and Market Growth 2016-2021
21.3 Argentina Helpdesk Automation Market Value Forecast 2021-2026
22 Chile Market Size Analysis 2016-2026
22.1 Chile Helpdesk Automation Value and Market Growth 2016-2021
22.2 Chile Helpdesk Automation Sales and Market Growth 2016-2021
22.3 Chile Helpdesk Automation Market Value Forecast 2021-2026
23 South Africa Market Size Analysis 2016-2026
23.1 South Africa Helpdesk Automation Value and Market Growth 2016-2021
23.2 South Africa Helpdesk Automation Sales and Market Growth 2016-2021
23.3 South Africa Helpdesk Automation Market Value Forecast 2021-2026
24 Egypt Market Size Analysis 2016-2026
24.1 Egypt Helpdesk Automation Value and Market Growth 2016-2021
24.2 Egypt Helpdesk Automation Sales and Market Growth 2016-2021
24.3 Egypt Helpdesk Automation Market Value Forecast 2021-2026
25 UAE Market Size Analysis 2016-2026
25.1 UAE Helpdesk Automation Value and Market Growth 2016-2021
25.2 UAE Helpdesk Automation Sales and Market Growth 2016-2021
25.3 UAE Helpdesk Automation Market Value Forecast 2021-2026
26 Saudi Arabia Market Size Analysis 2016-2026
26.1 Saudi Arabia Helpdesk Automation Value and Market Growth 2016-2021
26.2 Saudi Arabia Helpdesk Automation Sales and Market Growth 2016-2021
26.3 Saudi Arabia Helpdesk Automation Market Value Forecast 2021-2026
27 Market Dynamic Analysis and Development Suggestions
27.1 Market Drivers
27.2 Market Development Constraints
27.3 PEST Analysis
27.3.1 Political Factors
27.3.2 Economic Factors
27.3.3 Social Factors
27.3.4 Technological Factors
27.4 Industry Trends Under COVID-19
27.4.1 Risk Assessment on COVID-19
27.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
27.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
27.5 Market Entry Strategy Analysis
27.5.1 Market Definition
27.5.2 Client
27.5.3 Distribution Model
27.5.4 Product Messaging and Positioning
27.5.5 Price
27.6 Advice on Entering the Market
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Case Study- Automotive Sector
One of the key manufacturers of automotive had plans to invest in electric utility vehicles. The electric cars and associated markets being a of evolving nature, the automotive client approached Straits Research for a detailed insight on the market forecasts. The client specifically asked for competitive analysis, regulatory framework, regional prospects studied under the influence of drivers, challenges, opportunities, and pricing in terms of revenue and sales (million units).
Solution
The overall study was executed in three stages, intending to help the client meet its objective of precisely understanding the entire market before deciding on an investment. At first, secondary research was conducted considering political, economic, social, and technological parameters to get a gist of the various aspects of the market. This stage of the study concluded with the derivation of drivers, opportunities, and challenges. It also laid substantial emphasis on understanding and collecting data not only on a global scale but also on the regional and country levels. Data Extraction through Primary Research
The second stage involved primary research in which several market players and automotive parts suppliers were contacted to study their viewpoint concerning the development of their market and production capacity, clientele, and product line. This stage concluded in a brief understanding of the competitive ecosystem and also glanced through the strategies and pricing of the companies profiled.
Market Estimates and Forecast
In the final stage of the study, market forecasts for the electric utility were derived using multiple market engineering approaches. This data helped the client to get an overview of the market and accelerate the process of investment.
Case Study- ICT Sector
Business process outsourcing, being one of the lucrative markets from both supply- and demand- side, has appealed to various companies. One of the prominent corporations based out of Japan approached us with their requirements regarding the scope of the procurement outsourcing market for around 50 countries. Additionally, the client also sought key players operating in the market and their revenue breakdown in terms of region and application.
Business Solution
An exhaustive market study was conducted based on primary and secondary research that involved factors such as labor costs in various countries, skilled and technical labors, manufacturing scenario, and their respective contributions in the global GDP. A comparative study of the market was conducted from both supply- and demand side, with the supply-side comprising of notable companies, such as GEP, Accenture, and others, that provide these services. On the other hand, large manufacturing companies from them demand-side were considered that opt for these services.
Conclusion
The report aided the client in understanding the market trends, including country-level business scenarios, consumer behavior, and trends in 50 countries. The report also provided financial insights of crucial players and detailed market estimations and forecasts till 2028.
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