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Global Help Desk Outsourcing Market Size, Industry Analysis By Segmentations, Top Key Players, Trends, Future Development & Forecast 2024-2035

  • PUBLISHED ON
  • 10/11/2022
  • NO OF PAGES
  • 266
  • CATEGORY
  • Retails & Consumer
The Help Desk Outsourcing market report is a perfect foundation for people looking out for a comprehensive study and analysis of the Help Desk Outsourcing market. On the basis of historic growth analysis and current scenario of Help Desk Outsourcing market place, the report intends to offer actionable insights and outlook on global / regional market growth projections. Authenticated data presented in report is based on findings of extensive primary and secondary research. Insights drawn from data serve as excellent tool that facilitate deeper understanding of multiple aspects of global Help Desk Outsourcing market. These further helps users with their developmental strategy.

This report examines all the key factors influencing growth of global Help Desk Outsourcing market, including demand-supply scenario, pricing structure, profit margins, production and value chain / ecosystem analysis. Regional assessment of global Help Desk Outsourcing market unlocks a plethora of untapped opportunities in regional and domestic market places. Detailed company profiling enables users to evaluate company shares analysis, emerging product lines, scope of NPD in new markets, pricing strategies, innovation possibilities and much more.



Global Help Desk Outsourcing Market: Major Players
Getronics
Accenture
Capgemini SE
CGI Group
HP Enterprise Services
Attivasoft LLC
Qcom Outsourcing
IBM
Ciber Global
Tieto Oyj
Deutsche Telekom AG
Maintech, Inc.
Multishoring.info
Corporation Service Company (CSC)
Wipro Limite
Kayako
Atos SE
Computacenter plc
HCL Technologies Limited

Global Help Desk Outsourcing Market: By Types
Outsourced Level 1 and Level 2 Support Services
Outsourced Technical Help desk Support Services

Global Help Desk Outsourcing Market: By Applications
Large Enterprises
Small and Medium Enterprises



Global Help Desk Outsourcing Market: Regional Analysis
All the regional segmentation has been studied based on recent and future trends, and the market is forecasted throughout the prediction period. The countries covered in the regional analysis of the Global Help Desk Outsourcing market report are U.S., Canada, and Mexico in North America, Germany, France, U.K., Russia, Italy, Spain, Turkey, Netherlands, Switzerland, Belgium, and Rest of Europe in Europe, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, China, Japan, India, South Korea, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), and Argentina, Brazil, and Rest of South America as part of South America.

Global Help Desk Outsourcing Market: Market Size Estimation
Both the top-down and bottom-up approaches were used to estimate and validate the size of the market and to estimate the size of various other dependent sub-markets of various marketspaces. The key players in the markets are identified through secondary research, and their market contributions in different applications across regions and globally were determined through primary and secondary research. This entire process included the study of the annual and financial reports of the top market players and extensive interviews for key insights with industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analysed to arrive at the final quantitative and qualitative data. This data has been consolidated, and detailed inputs and analysis from Analytics Market Research added before being presented in this report.

Frequently Asked Questions
• What is the market size and growth projections?
• What is the market size and growth projection for each of the market segments and sub-segments across Countries & Regions?
• What are the top performing segments, and countries / regions of each of the markets?
• What is the market size and growth rate across key countries / regions?
• How big is the global & regional market in terms of revenue and volume?
• How far market will grow in forecast period in terms of revenue and volume?
• What factors will influence demand and supply trends across each markets during the forecast period?
• What are the technology trends shaping various markets?
• Which country / region has more opportunities?
• What is the COVID-19 impact on the market and how long will it take to recover?
• Who are the key competitors of market Players?
• What are the market share (%) of Key Players?
• What are the Merger & Acquisition, New Product Launch, Recent Development within each of the Markets?
• What are PEST analysis, Ecosystem Analysis, Porter's Five Forecast Analysis, Ansoff Matrix, and SWOT Analysis among other analyses for diverse markets?
Base Year: 2023
Historic Year: 2016-2022
Forecast: 2024-2035


1 Help Desk Outsourcing Introduction and Market Overview
1.1 Objectives of the Study
1.2 Overview of Help Desk Outsourcing
1.3 Help Desk Outsourcing Market Scope and Market Size Estimation
1.3.1 Market Concentration Ratio and Market Maturity Analysis
1.3.2 Global Help Desk Outsourcing Revenue and Growth Rate from 2016-2030
1.4 Market Segmentation
1.4.1 Types of Help Desk Outsourcing
1.4.2 Applications of Help Desk Outsourcing
1.4.3 Research Regions
1.5 Market Dynamics
1.5.1 Help Desk Outsourcing Industry Trends
1.5.2 Help Desk Outsourcing Drivers
1.5.3 Help Desk Outsourcing Market Challenges
1.5.4 Help Desk Outsourcing Market Restraints
1.6 Industry News and Policies by Regions
1.6.1 Industry News
1.6.2 Industry Policies
1.7 Mergers & Acquisitions, Expansion Plans
1.8 Help Desk Outsourcing Industry Development Trends under COVID-19 Outbreak
1.8.1 Global COVID-19 Status Overview
1.8.2 Influence of COVID-19 Outbreak on Help Desk Outsourcing Industry Development

2 Industry Chain Analysis
2.1 Upstream Raw Material Supply and Demand Analysis
2.1.1 Global Help Desk Outsourcing Major Upstream Raw Material and Suppliers
2.1.2 Raw Material Source Analysis
2.2 Major Players of Help Desk Outsourcing
2.2.1 Major Players Manufacturing Base of Help Desk Outsourcing in 2020
2.2.2 Major Players Market Distribution in 2020
2.3 Help Desk Outsourcing Manufacturing Cost Structure Analysis
2.3.1 Production Process Analysis
2.3.2 Manufacturing Cost Structure of Help Desk Outsourcing
2.3.3 Labor Cost of Help Desk Outsourcing
2.4 Market Channel Analysis of Help Desk Outsourcing
2.5 Major Down Stream Customers by Application

3 Global Help Desk Outsourcing Market, by Type
3.1 Global Help Desk Outsourcing Revenue and Market Share by Type (2016-2021)
3.2 Global Help Desk Outsourcing Production and Market Share by Type (2016-2021)
3.3 Global Help Desk Outsourcing Revenue and Growth Rate by Type (2016-2021)
3.3.1 Global Help Desk Outsourcing Revenue and Growth Rate of Outsourced Level 1 and Level 2 Support Services
3.3.2 Global Help Desk Outsourcing Revenue and Growth Rate of Outsourced Technical Help desk Support Services
3.4 Global Help Desk Outsourcing Price Analysis by Type (2016-2021)
3.4.1 Explanation of Different Type Product Price Trends

4 Help Desk Outsourcing Market, by Application
4.1 Downstream Market Overview
4.2 Global Help Desk Outsourcing Consumption and Market Share by Application (2016-2021)
4.3 Global Help Desk Outsourcing Consumption and Growth Rate by Application (2016-2021)
4.3.1 Global Help Desk Outsourcing Consumption and Growth Rate of Large Enterprises (2016-2021)
4.3.2 Global Help Desk Outsourcing Consumption and Growth Rate of Small and Medium Enterprises (2016-2021)

5 Global Help Desk Outsourcing Consumption, Revenue ($) by Region (2016-2021)
5.1 Global Help Desk Outsourcing Revenue and Market Share by Region (2016-2021)
5.2 Global Help Desk Outsourcing Consumption and Market Share by Region (2016-2021)
5.3 Global Help Desk Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)
5.4 North America Help Desk Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)
5.4.1 North America Help Desk Outsourcing Market Under COVID-19
5.4.2 North America Help Desk Outsourcing SWOT Analysis
5.5 Europe Help Desk Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)
5.5.1 Europe Help Desk Outsourcing Market Under COVID-19
5.5.2 Europe Help Desk Outsourcing SWOT Analysis
5.6 China Help Desk Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)
5.6.1 China Help Desk Outsourcing Market Under COVID-19
5.6.2 China Help Desk Outsourcing SWOT Analysis
5.7 Japan Help Desk Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)
5.7.1 Japan Help Desk Outsourcing Market Under COVID-19
5.7.2 Japan Help Desk Outsourcing SWOT Analysis
5.8 Middle East and Africa Help Desk Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)
5.8.1 Middle East and Africa Help Desk Outsourcing Market Under COVID-19
5.8.2 Middle East and Africa Help Desk Outsourcing SWOT Analysis
5.9 India Help Desk Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)
5.9.1 India Help Desk Outsourcing Market Under COVID-19
5.9.2 India Help Desk Outsourcing SWOT Analysis
5.10 South America Help Desk Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)
5.10.1 South America Help Desk Outsourcing Market Under COVID-19
5.10.2 South America Help Desk Outsourcing SWOT Analysis
5.11 South Korea Help Desk Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)
5.11.1 South Korea Help Desk Outsourcing Market Under COVID-19
5.11.2 South Korea Help Desk Outsourcing SWOT Analysis
5.12 Southeast Asia Help Desk Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)
5.12.1 Southeast Asia Help Desk Outsourcing Market Under COVID-19
5.12.2 Southeast Asia Help Desk Outsourcing SWOT Analysis

6 Global Help Desk Outsourcing Production by Top Regions (2016-2021)
6.1 Global Help Desk Outsourcing Production by Top Regions (2016-2021)
6.2 North America Help Desk Outsourcing Production and Growth Rate
6.3 Europe Help Desk Outsourcing Production and Growth Rate
6.4 China Help Desk Outsourcing Production and Growth Rate
6.5 Japan Help Desk Outsourcing Production and Growth Rate
6.6 India Help Desk Outsourcing Production and Growth Rate

7 Global Help Desk Outsourcing Consumption by Regions (2016-2021)
7.1 Global Help Desk Outsourcing Consumption by Regions (2016-2021)
7.2 North America Help Desk Outsourcing Consumption and Growth Rate
7.3 Europe Help Desk Outsourcing Consumption and Growth Rate
7.4 China Help Desk Outsourcing Consumption and Growth Rate
7.5 Japan Help Desk Outsourcing Consumption and Growth Rate
7.6 Middle East & Africa Help Desk Outsourcing Consumption and Growth Rate
7.7 India Help Desk Outsourcing Consumption and Growth Rate
7.8 South America Help Desk Outsourcing Consumption and Growth Rate
7.9 South Korea Help Desk Outsourcing Consumption and Growth Rate
7.10 Southeast Asia Help Desk Outsourcing Consumption and Growth Rate

8 Competitive Landscape
8.1 Competitive Profile
8.2 Getronics Market Performance Analysis
8.2.1 Company Profiles
8.2.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.2.3 Getronics Sales, Revenue, Price, Gross Margin 2016-2021
8.2.4 Company Recent Development
8.2.5 Strategies for Company to Deal with the Impact of COVID-19
8.3 Accenture Market Performance Analysis
8.3.1 Company Profiles
8.3.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.3.3 Accenture Sales, Revenue, Price, Gross Margin 2016-2021
8.3.4 Company Recent Development
8.3.5 Strategies for Company to Deal with the Impact of COVID-19
8.4 Capgemini SE Market Performance Analysis
8.4.1 Company Profiles
8.4.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.4.3 Capgemini SE Sales, Revenue, Price, Gross Margin 2016-2021
8.4.4 Company Recent Development
8.4.5 Strategies for Company to Deal with the Impact of COVID-19
8.5 CGI Group Market Performance Analysis
8.5.1 Company Profiles
8.5.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.5.3 CGI Group Sales, Revenue, Price, Gross Margin 2016-2021
8.5.4 Company Recent Development
8.5.5 Strategies for Company to Deal with the Impact of COVID-19
8.6 HP Enterprise Services Market Performance Analysis
8.6.1 Company Profiles
8.6.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.6.3 HP Enterprise Services Sales, Revenue, Price, Gross Margin 2016-2021
8.6.4 Company Recent Development
8.6.5 Strategies for Company to Deal with the Impact of COVID-19
8.7 Attivasoft LLC Market Performance Analysis
8.7.1 Company Profiles
8.7.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.7.3 Attivasoft LLC Sales, Revenue, Price, Gross Margin 2016-2021
8.7.4 Company Recent Development
8.7.5 Strategies for Company to Deal with the Impact of COVID-19
8.8 Qcom Outsourcing Market Performance Analysis
8.8.1 Company Profiles
8.8.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.8.3 Qcom Outsourcing Sales, Revenue, Price, Gross Margin 2016-2021
8.8.4 Company Recent Development
8.8.5 Strategies for Company to Deal with the Impact of COVID-19
8.9 IBM Market Performance Analysis
8.9.1 Company Profiles
8.9.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.9.3 IBM Sales, Revenue, Price, Gross Margin 2016-2021
8.9.4 Company Recent Development
8.9.5 Strategies for Company to Deal with the Impact of COVID-19
8.10 Ciber Global Market Performance Analysis
8.10.1 Company Profiles
8.10.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.10.3 Ciber Global Sales, Revenue, Price, Gross Margin 2016-2021
8.10.4 Company Recent Development
8.10.5 Strategies for Company to Deal with the Impact of COVID-19
8.11 Tieto Oyj Market Performance Analysis
8.11.1 Company Profiles
8.11.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.11.3 Tieto Oyj Sales, Revenue, Price, Gross Margin 2016-2021
8.11.4 Company Recent Development
8.11.5 Strategies for Company to Deal with the Impact of COVID-19
8.12 Deutsche Telekom AG Market Performance Analysis
8.12.1 Company Profiles
8.12.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.12.3 Deutsche Telekom AG Sales, Revenue, Price, Gross Margin 2016-2021
8.12.4 Company Recent Development
8.12.5 Strategies for Company to Deal with the Impact of COVID-19
8.13 Maintech, Inc. Market Performance Analysis
8.13.1 Company Profiles
8.13.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.13.3 Maintech, Inc. Sales, Revenue, Price, Gross Margin 2016-2021
8.13.4 Company Recent Development
8.13.5 Strategies for Company to Deal with the Impact of COVID-19
8.14 Multishoring.info Market Performance Analysis
8.14.1 Company Profiles
8.14.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.14.3 Multishoring.info Sales, Revenue, Price, Gross Margin 2016-2021
8.14.4 Company Recent Development
8.14.5 Strategies for Company to Deal with the Impact of COVID-19
8.15 Corporation Service Company (CSC) Market Performance Analysis
8.15.1 Company Profiles
8.15.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.15.3 Corporation Service Company (CSC) Sales, Revenue, Price, Gross Margin 2016-2021
8.15.4 Company Recent Development
8.15.5 Strategies for Company to Deal with the Impact of COVID-19
8.16 Wipro Limite Market Performance Analysis
8.16.1 Company Profiles
8.16.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.16.3 Wipro Limite Sales, Revenue, Price, Gross Margin 2016-2021
8.16.4 Company Recent Development
8.16.5 Strategies for Company to Deal with the Impact of COVID-19
8.17 Kayako Market Performance Analysis
8.17.1 Company Profiles
8.17.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.17.3 Kayako Sales, Revenue, Price, Gross Margin 2016-2021
8.17.4 Company Recent Development
8.17.5 Strategies for Company to Deal with the Impact of COVID-19
8.18 Atos SE Market Performance Analysis
8.18.1 Company Profiles
8.18.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.18.3 Atos SE Sales, Revenue, Price, Gross Margin 2016-2021
8.18.4 Company Recent Development
8.18.5 Strategies for Company to Deal with the Impact of COVID-19
8.19 Computacenter plc Market Performance Analysis
8.19.1 Company Profiles
8.19.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.19.3 Computacenter plc Sales, Revenue, Price, Gross Margin 2016-2021
8.19.4 Company Recent Development
8.19.5 Strategies for Company to Deal with the Impact of COVID-19
8.20 HCL Technologies Limited Market Performance Analysis
8.20.1 Company Profiles
8.20.2 Help Desk Outsourcing Product Profiles, Application and Specification
8.20.3 HCL Technologies Limited Sales, Revenue, Price, Gross Margin 2016-2021
8.20.4 Company Recent Development
8.20.5 Strategies for Company to Deal with the Impact of COVID-19

9 Global Help Desk Outsourcing Market Analysis and Forecast by Type and Application
9.1 Global Help Desk Outsourcing Market Revenue & Volume Forecast, by Type (2021-2026)
9.1.1 Outsourced Level 1 and Level 2 Support Services Market Revenue and Volume Forecast (2021-2026)
9.1.2 Outsourced Technical Help desk Support Services Market Revenue and Volume Forecast (2021-2026)
9.2 Global Help Desk Outsourcing Market Revenue & Volume Forecast, by Application (2021-2026)
9.2.1 Large Enterprises Market Revenue and Volume Forecast (2021-2026)
9.2.2 Small and Medium Enterprises Market Revenue and Volume Forecast (2021-2026)

10 Help Desk Outsourcing Market Supply and Demand Forecast by Region
10.1 North America Market Supply and Demand Forecast (2021-2026)
10.2 Europe Market Supply and Demand Forecast (2021-2026)
10.3 China Market Supply and Demand Forecast (2021-2026)
10.4 Japan Market Supply and Demand Forecast (2021-2026)
10.5 Middle East and Africa Market Supply and Demand Forecast (2021-2026)
10.6 India Market Supply and Demand Forecast (2021-2026)
10.7 South America Market Supply and Demand Forecast (2021-2026)
10.8 South Korea Market Supply and Demand Forecast (2021-2026)
10.9 Southeast Asia Market Supply and Demand Forecast (2021-2026)
10.10 Explanation of Market Size Trends by Region
10.11 Help Desk Outsourcing Market Trends Analysis

11 New Project Feasibility Analysis
11.1 Industry Barriers and New Entrants SWOT Analysis
11.2 Analysis and Suggestions on New Project Investment

12 Expert Interview Record
13 Research Finding and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Data Source
 

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Case Study- Automotive Sector

One of the key manufacturers of automotive had plans to invest in electric utility vehicles. The electric cars and associated markets being a of evolving nature, the automotive client approached Straits Research for a detailed insight on the market forecasts. The client specifically asked for competitive analysis, regulatory framework, regional prospects studied under the influence of drivers, challenges, opportunities, and pricing in terms of revenue and sales (million units).

Solution

The overall study was executed in three stages, intending to help the client meet its objective of precisely understanding the entire market before deciding on an investment. At first, secondary research was conducted considering political, economic, social, and technological parameters to get a gist of the various aspects of the market. This stage of the study concluded with the derivation of drivers, opportunities, and challenges. It also laid substantial emphasis on understanding and collecting data not only on a global scale but also on the regional and country levels. Data Extraction through Primary Research

The second stage involved primary research in which several market players and automotive parts suppliers were contacted to study their viewpoint concerning the development of their market and production capacity, clientele, and product line. This stage concluded in a brief understanding of the competitive ecosystem and also glanced through the strategies and pricing of the companies profiled.

Market Estimates and Forecast

In the final stage of the study, market forecasts for the electric utility were derived using multiple market engineering approaches. This data helped the client to get an overview of the market and accelerate the process of investment.

Case Study- ICT Sector

Business process outsourcing, being one of the lucrative markets from both supply- and demand- side, has appealed to various companies. One of the prominent corporations based out of Japan approached us with their requirements regarding the scope of the procurement outsourcing market for around 50 countries. Additionally, the client also sought key players operating in the market and their revenue breakdown in terms of region and application.


Business Solution

An exhaustive market study was conducted based on primary and secondary research that involved factors such as labor costs in various countries, skilled and technical labors, manufacturing scenario, and their respective contributions in the global GDP. A comparative study of the market was conducted from both supply- and demand side, with the supply-side comprising of notable companies, such as GEP, Accenture, and others, that provide these services. On the other hand, large manufacturing companies from them demand-side were considered that opt for these services.


Conclusion

The report aided the client in understanding the market trends, including country-level business scenarios, consumer behavior, and trends in 50 countries. The report also provided financial insights of crucial players and detailed market estimations and forecasts till 2028.

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