Global Speech Analytics Market Size, Industry Analysis By Segmentations, Top Key Players, Trends, Future Development & Forecast 2024-2035
- PUBLISHED ON
- 10/11/2022
- NO OF PAGES
- 240
- CATEGORY
- Information Technology
Market Overview:
The global Speech Analytics Market size was valued at USD 4.56 billion in 2022, and is projected to reach USD 6.57 billion by 2032 at a CAGR of 18.5% from 2022 to 2032.
Speech analytics refers to the process of analyzing recorded or live customer conversations to extract insights, identify patterns, and gain a better understanding of customer needs, preferences, and behavior. The technology leverages natural language processing (NLP) and machine learning (ML) algorithms to transcribe and analyze spoken words and identify relevant data points such as customer sentiment, emotion, intent, and call reason. The speech analytics market is expected to witness significant growth in the coming years, driven by several trends and opportunities:
· Increasing demand for customer experience management: Organizations are increasingly focusing on delivering exceptional customer experiences to drive customer loyalty and retention. Speech analytics can help organizations gain a better understanding of customer needs and preferences and identify areas for improvement, enabling them to deliver personalized and proactive customer experiences.
· Rising adoption of AI and ML technologies: The increasing adoption of AI and ML technologies is driving the growth of the speech analytics market. These technologies enable organizations to automate and streamline their speech analytics processes, improve accuracy and efficiency, and generate actionable insights from customer conversations.
· Growing importance of compliance and risk management: With the increasing focus on compliance and risk management, organizations are turning to speech analytics to identify and mitigate compliance risks, such as fraud, regulatory violations, and data breaches.
· Emergence of cloud-based speech analytics solutions: The emergence of cloud-based speech analytics solutions is enabling organizations to leverage the benefits of speech analytics without the need for significant upfront investments in hardware and infrastructure.
· Growing demand for real-time speech analytics: Real-time speech analytics is becoming increasingly important for organizations, particularly in industries such as healthcare and finance, where timely insights can make a significant difference. Real-time speech analytics enables organizations to identify issues and opportunities as they happen and take immediate action.
Growing demand for enhance customer experience is propelling the Speech Analytics market growth.
One of the key driving factors of the Speech Analytics market is the growing demand for customer-centric insights and the need to enhance customer experience. Speech Analytics helps organizations to capture and analyze customer interactions, including phone calls, emails, and chat transcripts, to gain insights into customer behavior, preferences, and needs. By analyzing customer interactions in real-time, Speech Analytics enables organizations to identify potential issues and opportunities for improvement, and take corrective actions to enhance the overall customer experience. Moreover, the increasing adoption of cloud-based Speech Analytics solutions is expected to drive the growth of the market. Cloud-based solutions offer several advantages, such as scalability, flexibility, and cost-effectiveness, and enable organizations to access Speech Analytics capabilities without the need for significant upfront investments in hardware and software infrastructure.
Another important factor driving the growth of the Speech Analytics market is the increasing adoption of Artificial Intelligence (AI) and Machine Learning (ML) technologies. These technologies enable organizations to automate the process of analyzing customer interactions and extract insights in real-time, thereby reducing the time and resources required to analyze large volumes of data.
Furthermore, the growing demand for regulatory compliance and risk management is also driving the adoption of Speech Analytics solutions. Speech Analytics enables organizations to monitor and analyze customer interactions to identify potential compliance issues, such as fraudulent activities, data breaches, and non-compliance with industry regulations, and take proactive measures to mitigate these risks.
Segmentation:
By Deployment
· Cloud
· On premise
By End User
· BFSI
· Healthcare and Life Sciences
· Retail and E-commerce
· Telecom and IT
· Government and Defense
· Travel and Hospitality
· Others
Geography:
Currently, North America dominates the Speech Analytics market, owing to the presence of several prominent players and the high adoption of speech analytics solutions among organizations in the region. The United States is a major contributor to the growth of the market in North America, due to the high penetration of advanced technologies such as artificial intelligence, natural language processing, and machine learning. The Asia-Pacific region is also expected to witness significant growth in the coming years, due to the increasing adoption of speech analytics solutions in emerging economies such as China and India. The region is also home to several leading technology companies, which are investing in the development of advanced speech analytics solutions to cater to the growing demand from various industry verticals. Europe is also expected to witness significant growth in the Speech Analytics market, owing to the increasing adoption of cloud-based solutions and the rising demand for customer-centric insights. The region is also home to several prominent players in the market, who are investing in the development of advanced speech analytics solutions to gain a competitive edge.
Impact of COVID-19 on the global Speech Analytics Market:
The COVID-19 pandemic has had a significant impact on the Speech Analytics market. While the pandemic has created several challenges for businesses, it has also created new opportunities for speech analytics vendors to help organizations improve their customer experience and business operations. One of the main impacts of the pandemic on the Speech Analytics market has been the rapid shift towards remote work and virtual communication channels. With the increasing number of employees working from home and the growing use of digital communication channels, such as email, chat, and social media, the demand for speech analytics solutions that can analyze these channels has increased significantly. Moreover, the pandemic has also led to the growing demand for speech analytics solutions in the healthcare sector, to help healthcare providers analyze patient interactions and identify potential health risks. Speech analytics solutions are being used to analyze telemedicine consultations, patient feedback, and customer service interactions, to provide insights that can help improve the quality of care and patient satisfaction. On the other hand, the pandemic has also had a negative impact on the Speech Analytics market, due to the reduced spending on technology by organizations in some industry verticals. Several industries, such as hospitality and travel, have been severely affected by the pandemic, and are cutting back on their technology spending, which has impacted the growth of the market.
Overall, the impact of the COVID-19 pandemic on the Speech Analytics market has been mixed, with some positive and negative impacts, and the market is expected to recover and grow in the coming years, as businesses adapt to the new normal and the demand for speech analytics solutions continues to increase.
Impact of the Russia-Ukraine War on the global Speech Analytics Market:
The Russia-Ukraine war has the potential to impact the Speech Analytics market in several ways. The conflict between the two countries can lead to economic instability and political uncertainty, which can have a negative impact on businesses and their investments in technology, including Speech Analytics solutions. One potential impact of the conflict could be on the supply chain of Speech Analytics vendors. If the war leads to disruptions in the supply chain, it could result in delays in the delivery of products and services, and impact the growth of the market. Additionally, the instability caused by the war could also impact the ability of vendors to provide customer support and services, which can impact customer satisfaction and retention. Furthermore, the conflict can also impact the demand for Speech Analytics solutions in the region. If businesses in the affected regions are disrupted or affected by the conflict, they may be less likely to invest in new technology solutions, including Speech Analytics. This can impact the growth of the market, especially in the short term.
However, it is important to note that the impact of the conflict on the Speech Analytics market may vary depending on the specific industry verticals and regions. Some industries and regions may be more affected by the conflict than others, and therefore the impact on the Speech Analytics market may also be different. Overall, the Russia-Ukraine war has the potential to impact the Speech Analytics market, but the exact impact may depend on several factors, including the duration of the conflict and the extent of its impact on businesses and the economy in the affected regions.
Company Profiles:
· Verint Systems Inc.
· NICE Ltd.
· CallMiner
· Clarabridge
· OpenText Corporation
· Genesys
· Talkdesk
· Avaya Inc.
· ZOOM International
· Voci Technologies
· VHT
· Marchex
· AWS
· Google LLC
· Microsoft Corporation
Global Speech Analytics Market: Market Size EstimationBoth the top-down and bottom-up approaches were used to estimate and validate the size of the market and to estimate the size of various other dependent sub-markets of various marketspaces. The key players in the markets are identified through secondary research, and their market contributions in different applications across regions and globally were determined through primary and secondary research. This entire process included the study of the annual and financial reports of the top market players and extensive interviews for key insights with industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analysed to arrive at the final quantitative and qualitative data. This data has been consolidated, and detailed inputs and analysis from Analytics Market Research added before being presented in this report.
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Historic Year: 2016-2022
Forecast: 2024-2035
1 Speech Analytics Introduction and Market Overview
1.1 Objectives of the Study
1.2 Overview of Speech Analytics
1.3 Speech Analytics Market Scope and Market Size Estimation
1.3.1 Market Concentration Ratio and Market Maturity Analysis
1.3.2 Global Speech Analytics Revenue and Growth Rate from 2016-2030
1.4 Market Segmentation
1.4.1 Types of Speech Analytics
1.4.2 Applications of Speech Analytics
1.4.3 Research Regions
1.5 Market Dynamics
1.5.1 Speech Analytics Industry Trends
1.5.2 Speech Analytics Drivers
1.5.3 Speech Analytics Market Challenges
1.5.4 Speech Analytics Market Restraints
1.6 Industry News and Policies by Regions
1.6.1 Industry News
1.6.2 Industry Policies
1.7 Mergers & Acquisitions, Expansion Plans
1.8 Speech Analytics Industry Development Trends under COVID-19 Outbreak
1.8.1 Global COVID-19 Status Overview
1.8.2 Influence of COVID-19 Outbreak on Speech Analytics Industry Development
2 Industry Chain Analysis
2.1 Upstream Raw Material Supply and Demand Analysis
2.1.1 Global Speech Analytics Major Upstream Raw Material and Suppliers
2.1.2 Raw Material Source Analysis
2.2 Major Players of Speech Analytics
2.2.1 Major Players Manufacturing Base of Speech Analytics in 2020
2.2.2 Major Players Market Distribution in 2020
2.3 Speech Analytics Manufacturing Cost Structure Analysis
2.3.1 Production Process Analysis
2.3.2 Manufacturing Cost Structure of Speech Analytics
2.3.3 Labor Cost of Speech Analytics
2.4 Market Channel Analysis of Speech Analytics
2.5 Major Down Stream Customers by Application
3 Global Speech Analytics Market, by Type
3.1 Global Speech Analytics Revenue and Market Share by Type (2016-2021)
3.2 Global Speech Analytics Production and Market Share by Type (2016-2021)
3.3 Global Speech Analytics Revenue and Growth Rate by Type (2016-2021)
3.3.1 Global Speech Analytics Revenue and Growth Rate of On-Premise
3.3.2 Global Speech Analytics Revenue and Growth Rate of On-Demand
3.4 Global Speech Analytics Price Analysis by Type (2016-2021)
3.4.1 Explanation of Different Type Product Price Trends
4 Speech Analytics Market, by Application
4.1 Downstream Market Overview
4.2 Global Speech Analytics Consumption and Market Share by Application (2016-2021)
4.3 Global Speech Analytics Consumption and Growth Rate by Application (2016-2021)
4.3.1 Global Speech Analytics Consumption and Growth Rate of BFSI (2016-2021)
4.3.2 Global Speech Analytics Consumption and Growth Rate of Telecommunications (2016-2021)
4.3.3 Global Speech Analytics Consumption and Growth Rate of Healthcare (2016-2021)
4.3.4 Global Speech Analytics Consumption and Growth Rate of Retail (2016-2021)
4.3.5 Global Speech Analytics Consumption and Growth Rate of Government (2016-2021)
4.3.6 Global Speech Analytics Consumption and Growth Rate of Travel and Hospitality (2016-2021)
4.3.7 Global Speech Analytics Consumption and Growth Rate of Others (2016-2021)
5 Global Speech Analytics Consumption, Revenue ($) by Region (2016-2021)
5.1 Global Speech Analytics Revenue and Market Share by Region (2016-2021)
5.2 Global Speech Analytics Consumption and Market Share by Region (2016-2021)
5.3 Global Speech Analytics Consumption, Revenue, Price and Gross Margin (2016-2021)
5.4 North America Speech Analytics Consumption, Revenue, Price and Gross Margin (2016-2021)
5.4.1 North America Speech Analytics Market Under COVID-19
5.4.2 North America Speech Analytics SWOT Analysis
5.5 Europe Speech Analytics Consumption, Revenue, Price and Gross Margin (2016-2021)
5.5.1 Europe Speech Analytics Market Under COVID-19
5.5.2 Europe Speech Analytics SWOT Analysis
5.6 China Speech Analytics Consumption, Revenue, Price and Gross Margin (2016-2021)
5.6.1 China Speech Analytics Market Under COVID-19
5.6.2 China Speech Analytics SWOT Analysis
5.7 Japan Speech Analytics Consumption, Revenue, Price and Gross Margin (2016-2021)
5.7.1 Japan Speech Analytics Market Under COVID-19
5.7.2 Japan Speech Analytics SWOT Analysis
5.8 Middle East and Africa Speech Analytics Consumption, Revenue, Price and Gross Margin (2016-2021)
5.8.1 Middle East and Africa Speech Analytics Market Under COVID-19
5.8.2 Middle East and Africa Speech Analytics SWOT Analysis
5.9 India Speech Analytics Consumption, Revenue, Price and Gross Margin (2016-2021)
5.9.1 India Speech Analytics Market Under COVID-19
5.9.2 India Speech Analytics SWOT Analysis
5.10 South America Speech Analytics Consumption, Revenue, Price and Gross Margin (2016-2021)
5.10.1 South America Speech Analytics Market Under COVID-19
5.10.2 South America Speech Analytics SWOT Analysis
5.11 South Korea Speech Analytics Consumption, Revenue, Price and Gross Margin (2016-2021)
5.11.1 South Korea Speech Analytics Market Under COVID-19
5.11.2 South Korea Speech Analytics SWOT Analysis
5.12 Southeast Asia Speech Analytics Consumption, Revenue, Price and Gross Margin (2016-2021)
5.12.1 Southeast Asia Speech Analytics Market Under COVID-19
5.12.2 Southeast Asia Speech Analytics SWOT Analysis
6 Global Speech Analytics Production by Top Regions (2016-2021)
6.1 Global Speech Analytics Production by Top Regions (2016-2021)
6.2 North America Speech Analytics Production and Growth Rate
6.3 Europe Speech Analytics Production and Growth Rate
6.4 China Speech Analytics Production and Growth Rate
6.5 Japan Speech Analytics Production and Growth Rate
6.6 India Speech Analytics Production and Growth Rate
7 Global Speech Analytics Consumption by Regions (2016-2021)
7.1 Global Speech Analytics Consumption by Regions (2016-2021)
7.2 North America Speech Analytics Consumption and Growth Rate
7.3 Europe Speech Analytics Consumption and Growth Rate
7.4 China Speech Analytics Consumption and Growth Rate
7.5 Japan Speech Analytics Consumption and Growth Rate
7.6 Middle East & Africa Speech Analytics Consumption and Growth Rate
7.7 India Speech Analytics Consumption and Growth Rate
7.8 South America Speech Analytics Consumption and Growth Rate
7.9 South Korea Speech Analytics Consumption and Growth Rate
7.10 Southeast Asia Speech Analytics Consumption and Growth Rate
8 Competitive Landscape
8.1 Competitive Profile
8.2 Avaya Market Performance Analysis
8.2.1 Company Profiles
8.2.2 Speech Analytics Product Profiles, Application and Specification
8.2.3 Avaya Sales, Revenue, Price, Gross Margin 2016-2021
8.2.4 Company Recent Development
8.2.5 Strategies for Company to Deal with the Impact of COVID-19
8.3 Aspect Software Market Performance Analysis
8.3.1 Company Profiles
8.3.2 Speech Analytics Product Profiles, Application and Specification
8.3.3 Aspect Software Sales, Revenue, Price, Gross Margin 2016-2021
8.3.4 Company Recent Development
8.3.5 Strategies for Company to Deal with the Impact of COVID-19
8.4 HP Market Performance Analysis
8.4.1 Company Profiles
8.4.2 Speech Analytics Product Profiles, Application and Specification
8.4.3 HP Sales, Revenue, Price, Gross Margin 2016-2021
8.4.4 Company Recent Development
8.4.5 Strategies for Company to Deal with the Impact of COVID-19
8.5 CallMiner Market Performance Analysis
8.5.1 Company Profiles
8.5.2 Speech Analytics Product Profiles, Application and Specification
8.5.3 CallMiner Sales, Revenue, Price, Gross Margin 2016-2021
8.5.4 Company Recent Development
8.5.5 Strategies for Company to Deal with the Impact of COVID-19
8.6 Verint Market Performance Analysis
8.6.1 Company Profiles
8.6.2 Speech Analytics Product Profiles, Application and Specification
8.6.3 Verint Sales, Revenue, Price, Gross Margin 2016-2021
8.6.4 Company Recent Development
8.6.5 Strategies for Company to Deal with the Impact of COVID-19
8.7 Callminer Market Performance Analysis
8.7.1 Company Profiles
8.7.2 Speech Analytics Product Profiles, Application and Specification
8.7.3 Callminer Sales, Revenue, Price, Gross Margin 2016-2021
8.7.4 Company Recent Development
8.7.5 Strategies for Company to Deal with the Impact of COVID-19
8.8 NICE Market Performance Analysis
8.8.1 Company Profiles
8.8.2 Speech Analytics Product Profiles, Application and Specification
8.8.3 NICE Sales, Revenue, Price, Gross Margin 2016-2021
8.8.4 Company Recent Development
8.8.5 Strategies for Company to Deal with the Impact of COVID-19
8.9 Invoca Market Performance Analysis
8.9.1 Company Profiles
8.9.2 Speech Analytics Product Profiles, Application and Specification
8.9.3 Invoca Sales, Revenue, Price, Gross Margin 2016-2021
8.9.4 Company Recent Development
8.9.5 Strategies for Company to Deal with the Impact of COVID-19
8.10 Stratifyd Market Performance Analysis
8.10.1 Company Profiles
8.10.2 Speech Analytics Product Profiles, Application and Specification
8.10.3 Stratifyd Sales, Revenue, Price, Gross Margin 2016-2021
8.10.4 Company Recent Development
8.10.5 Strategies for Company to Deal with the Impact of COVID-19
8.11 Observe.AI Market Performance Analysis
8.11.1 Company Profiles
8.11.2 Speech Analytics Product Profiles, Application and Specification
8.11.3 Observe.AI Sales, Revenue, Price, Gross Margin 2016-2021
8.11.4 Company Recent Development
8.11.5 Strategies for Company to Deal with the Impact of COVID-19
8.12 Capturi Market Performance Analysis
8.12.1 Company Profiles
8.12.2 Speech Analytics Product Profiles, Application and Specification
8.12.3 Capturi Sales, Revenue, Price, Gross Margin 2016-2021
8.12.4 Company Recent Development
8.12.5 Strategies for Company to Deal with the Impact of COVID-19
9 Global Speech Analytics Market Analysis and Forecast by Type and Application
9.1 Global Speech Analytics Market Revenue & Volume Forecast, by Type (2021-2026)
9.1.1 On-Premise Market Revenue and Volume Forecast (2021-2026)
9.1.2 On-Demand Market Revenue and Volume Forecast (2021-2026)
9.2 Global Speech Analytics Market Revenue & Volume Forecast, by Application (2021-2026)
9.2.1 BFSI Market Revenue and Volume Forecast (2021-2026)
9.2.2 Telecommunications Market Revenue and Volume Forecast (2021-2026)
9.2.3 Healthcare Market Revenue and Volume Forecast (2021-2026)
9.2.4 Retail Market Revenue and Volume Forecast (2021-2026)
9.2.5 Government Market Revenue and Volume Forecast (2021-2026)
9.2.6 Travel and Hospitality Market Revenue and Volume Forecast (2021-2026)
9.2.7 Others Market Revenue and Volume Forecast (2021-2026)
10 Speech Analytics Market Supply and Demand Forecast by Region
10.1 North America Market Supply and Demand Forecast (2021-2026)
10.2 Europe Market Supply and Demand Forecast (2021-2026)
10.3 China Market Supply and Demand Forecast (2021-2026)
10.4 Japan Market Supply and Demand Forecast (2021-2026)
10.5 Middle East and Africa Market Supply and Demand Forecast (2021-2026)
10.6 India Market Supply and Demand Forecast (2021-2026)
10.7 South America Market Supply and Demand Forecast (2021-2026)
10.8 South Korea Market Supply and Demand Forecast (2021-2026)
10.9 Southeast Asia Market Supply and Demand Forecast (2021-2026)
10.10 Explanation of Market Size Trends by Region
10.11 Speech Analytics Market Trends Analysis
11 New Project Feasibility Analysis
11.1 Industry Barriers and New Entrants SWOT Analysis
11.2 Analysis and Suggestions on New Project Investment
12 Expert Interview Record
13 Research Finding and Conclusion
14 Appendix
14.1 Methodology
14.2 Research Data Source
 
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