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Global Call Centre Market Size, Industry Analysis By Segmentations, Top Key Players, Trends, Future Development & Forecast 2024-2035

  • PUBLISHED ON
  • 10/11/2022
  • NO OF PAGES
  • 217
  • CATEGORY
  • Information Technology
The Call Centre market report is a perfect foundation for people looking out for a comprehensive study and analysis of the Call Centre market. On the basis of historic growth analysis and current scenario of Call Centre market place, the report intends to offer actionable insights and outlook on global / regional market growth projections. Authenticated data presented in report is based on findings of extensive primary and secondary research. Insights drawn from data serve as excellent tool that facilitate deeper understanding of multiple aspects of global Call Centre market. These further helps users with their developmental strategy.

This report examines all the key factors influencing growth of global Call Centre market, including demand-supply scenario, pricing structure, profit margins, production and value chain / ecosystem analysis. Regional assessment of global Call Centre market unlocks a plethora of untapped opportunities in regional and domestic market places. Detailed company profiling enables users to evaluate company shares analysis, emerging product lines, scope of NPD in new markets, pricing strategies, innovation possibilities and much more.



Global Call Centre Market: Major Players
CCE Business Hub
BT Communications
Capita Customer Management
Tata Consultancy Services
EXL Service Holdings
IBM Global Process Services
West Corporation
Genpact
Connect Center
ATOS
Plusoft Informatica
HCL BPO Services NI
Enter Call Center
Teleperformance
IBEX Global
Antasis Pte Ltd
Sykes Enterprises
Convergys Corp
Sitel

Global Call Centre Market: By Types
Out-sourced Call Centres
In-house Call centres

Global Call Centre Market: By Applications
BFSI
Retail & Consumer Goods
IT & Telecom
Media & Entertainment
Government
Healthcare
Travel & Hospitality
Others



Global Call Centre Market: Regional Analysis
All the regional segmentation has been studied based on recent and future trends, and the market is forecasted throughout the prediction period. The countries covered in the regional analysis of the Global Call Centre market report are U.S., Canada, and Mexico in North America, Germany, France, U.K., Russia, Italy, Spain, Turkey, Netherlands, Switzerland, Belgium, and Rest of Europe in Europe, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, China, Japan, India, South Korea, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), and Argentina, Brazil, and Rest of South America as part of South America.

Global Call Centre Market: Market Size Estimation
Both the top-down and bottom-up approaches were used to estimate and validate the size of the market and to estimate the size of various other dependent sub-markets of various marketspaces. The key players in the markets are identified through secondary research, and their market contributions in different applications across regions and globally were determined through primary and secondary research. This entire process included the study of the annual and financial reports of the top market players and extensive interviews for key insights with industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analysed to arrive at the final quantitative and qualitative data. This data has been consolidated, and detailed inputs and analysis from Analytics Market Research added before being presented in this report.

Frequently Asked Questions
• What is the market size and growth projections?
• What is the market size and growth projection for each of the market segments and sub-segments across Countries & Regions?
• What are the top performing segments, and countries / regions of each of the markets?
• What is the market size and growth rate across key countries / regions?
• How big is the global & regional market in terms of revenue and volume?
• How far market will grow in forecast period in terms of revenue and volume?
• What factors will influence demand and supply trends across each markets during the forecast period?
• What are the technology trends shaping various markets?
• Which country / region has more opportunities?
• What is the COVID-19 impact on the market and how long will it take to recover?
• Who are the key competitors of market Players?
• What are the market share (%) of Key Players?
• What are the Merger & Acquisition, New Product Launch, Recent Development within each of the Markets?
• What are PEST analysis, Ecosystem Analysis, Porter's Five Forecast Analysis, Ansoff Matrix, and SWOT Analysis among other analyses for diverse markets?
Base Year: 2023
Historic Year: 2016-2022
Forecast: 2024-2035


1 Call Centre Market Definition and Overview
1.1 Objectives of the Study
1.2 Overview of Call Centre
1.3 Call Centre Market Scope and Market Size Estimation
1.4 Market Segmentation
1.4.1 Types of Call Centre
1.4.2 Applications of Call Centre
1.5 Market Exchange Rate

2 Research Method and Logic
2.1 Methodology
2.2 Research Data Source

3 Market Competition Analysis
3.1 CCE Business Hub Market Performance Analysis
3.1.1 CCE Business Hub Basic Information
3.1.2 Product and Service Analysis
3.1.3 Strategies for Company to Deal with the Impact of COVID-19
3.1.4 CCE Business Hub Sales, Value, Price, Gross Margin 2016-2021
3.2 BT Communications Market Performance Analysis
3.2.1 BT Communications Basic Information
3.2.2 Product and Service Analysis
3.2.3 Strategies for Company to Deal with the Impact of COVID-19
3.2.4 BT Communications Sales, Value, Price, Gross Margin 2016-2021
3.3 Capita Customer Management Market Performance Analysis
3.3.1 Capita Customer Management Basic Information
3.3.2 Product and Service Analysis
3.3.3 Strategies for Company to Deal with the Impact of COVID-19
3.3.4 Capita Customer Management Sales, Value, Price, Gross Margin 2016-2021
3.4 Tata Consultancy Services Market Performance Analysis
3.4.1 Tata Consultancy Services Basic Information
3.4.2 Product and Service Analysis
3.4.3 Strategies for Company to Deal with the Impact of COVID-19
3.4.4 Tata Consultancy Services Sales, Value, Price, Gross Margin 2016-2021
3.5 EXL Service Holdings Market Performance Analysis
3.5.1 EXL Service Holdings Basic Information
3.5.2 Product and Service Analysis
3.5.3 Strategies for Company to Deal with the Impact of COVID-19
3.5.4 EXL Service Holdings Sales, Value, Price, Gross Margin 2016-2021
3.6 IBM Global Process Services Market Performance Analysis
3.6.1 IBM Global Process Services Basic Information
3.6.2 Product and Service Analysis
3.6.3 Strategies for Company to Deal with the Impact of COVID-19
3.6.4 IBM Global Process Services Sales, Value, Price, Gross Margin 2016-2021
3.7 West Corporation Market Performance Analysis
3.7.1 West Corporation Basic Information
3.7.2 Product and Service Analysis
3.7.3 Strategies for Company to Deal with the Impact of COVID-19
3.7.4 West Corporation Sales, Value, Price, Gross Margin 2016-2021
3.8 Genpact Market Performance Analysis
3.8.1 Genpact Basic Information
3.8.2 Product and Service Analysis
3.8.3 Strategies for Company to Deal with the Impact of COVID-19
3.8.4 Genpact Sales, Value, Price, Gross Margin 2016-2021
3.9 Connect Center Market Performance Analysis
3.9.1 Connect Center Basic Information
3.9.2 Product and Service Analysis
3.9.3 Strategies for Company to Deal with the Impact of COVID-19
3.9.4 Connect Center Sales, Value, Price, Gross Margin 2016-2021
3.10 ATOS Market Performance Analysis
3.10.1 ATOS Basic Information
3.10.2 Product and Service Analysis
3.10.3 Strategies for Company to Deal with the Impact of COVID-19
3.10.4 ATOS Sales, Value, Price, Gross Margin 2016-2021
3.11 Plusoft Informatica Market Performance Analysis
3.11.1 Plusoft Informatica Basic Information
3.11.2 Product and Service Analysis
3.11.3 Strategies for Company to Deal with the Impact of COVID-19
3.11.4 Plusoft Informatica Sales, Value, Price, Gross Margin 2016-2021
3.12 HCL BPO Services NI Market Performance Analysis
3.12.1 HCL BPO Services NI Basic Information
3.12.2 Product and Service Analysis
3.12.3 Strategies for Company to Deal with the Impact of COVID-19
3.12.4 HCL BPO Services NI Sales, Value, Price, Gross Margin 2016-2021
3.13 Enter Call Center Market Performance Analysis
3.13.1 Enter Call Center Basic Information
3.13.2 Product and Service Analysis
3.13.3 Strategies for Company to Deal with the Impact of COVID-19
3.13.4 Enter Call Center Sales, Value, Price, Gross Margin 2016-2021
3.14 Teleperformance Market Performance Analysis
3.14.1 Teleperformance Basic Information
3.14.2 Product and Service Analysis
3.14.3 Strategies for Company to Deal with the Impact of COVID-19
3.14.4 Teleperformance Sales, Value, Price, Gross Margin 2016-2021
3.15 IBEX Global Market Performance Analysis
3.15.1 IBEX Global Basic Information
3.15.2 Product and Service Analysis
3.15.3 Strategies for Company to Deal with the Impact of COVID-19
3.15.4 IBEX Global Sales, Value, Price, Gross Margin 2016-2021
3.16 Antasis Pte Ltd Market Performance Analysis
3.16.1 Antasis Pte Ltd Basic Information
3.16.2 Product and Service Analysis
3.16.3 Strategies for Company to Deal with the Impact of COVID-19
3.16.4 Antasis Pte Ltd Sales, Value, Price, Gross Margin 2016-2021
3.17 Sykes Enterprises Market Performance Analysis
3.17.1 Sykes Enterprises Basic Information
3.17.2 Product and Service Analysis
3.17.3 Strategies for Company to Deal with the Impact of COVID-19
3.17.4 Sykes Enterprises Sales, Value, Price, Gross Margin 2016-2021
3.18 Convergys Corp Market Performance Analysis
3.18.1 Convergys Corp Basic Information
3.18.2 Product and Service Analysis
3.18.3 Strategies for Company to Deal with the Impact of COVID-19
3.18.4 Convergys Corp Sales, Value, Price, Gross Margin 2016-2021
3.19 Sitel Market Performance Analysis
3.19.1 Sitel Basic Information
3.19.2 Product and Service Analysis
3.19.3 Strategies for Company to Deal with the Impact of COVID-19
3.19.4 Sitel Sales, Value, Price, Gross Margin 2016-2021

4 Market Segment by Type, Historical Data and Market Forecasts
4.1 Global Call Centre Production and Value by Type
4.1.1 Global Call Centre Production by Type 2016-2021
4.1.2 Global Call Centre Market Value by Type 2016-2021
4.2 Global Call Centre Market Production, Value and Growth Rate by Type 2016-2021
4.2.1 Out-sourced Call Centres Market Production, Value and Growth Rate
4.2.2 In-house Call centres Market Production, Value and Growth Rate
4.3 Global Call Centre Production and Value Forecast by Type
4.3.1 Global Call Centre Production Forecast by Type 2022-2030
4.3.2 Global Call Centre Market Value Forecast by Type 2022-2030
4.4 Global Call Centre Market Production, Value and Growth Rate by Type Forecast 2022-2030
4.4.1 Out-sourced Call Centres Market Production, Value and Growth Rate Forecast
4.4.2 In-house Call centres Market Production, Value and Growth Rate Forecast

5 Market Segment by Application, Historical Data and Market Forecasts
5.1 Global Call Centre Consumption and Value by Application
5.1.1 Global Call Centre Consumption by Application 2016-2021
5.1.2 Global Call Centre Market Value by Application 2016-2021
5.2 Global Call Centre Market Consumption, Value and Growth Rate by Application 2016-2021
5.2.1 BFSI Market Consumption, Value and Growth Rate
5.2.2 Retail & Consumer Goods Market Consumption, Value and Growth Rate
5.2.3 IT & Telecom Market Consumption, Value and Growth Rate
5.2.4 Media & Entertainment Market Consumption, Value and Growth Rate
5.2.5 Government Market Consumption, Value and Growth Rate
5.2.6 Healthcare Market Consumption, Value and Growth Rate
5.2.7 Travel & Hospitality Market Consumption, Value and Growth Rate
5.2.8 Others Market Consumption, Value and Growth Rate
5.3 Global Call Centre Consumption and Value Forecast by Application
5.3.1 Global Call Centre Consumption Forecast by Application 2022-2030
5.3.2 Global Call Centre Market Value Forecast by Application 2022-2030
5.4 Global Call Centre Market Consumption, Value and Growth Rate by Application Forecast 2022-2030
5.4.1 BFSI Market Consumption, Value and Growth Rate Forecast
5.4.2 Retail & Consumer Goods Market Consumption, Value and Growth Rate Forecast
5.4.3 IT & Telecom Market Consumption, Value and Growth Rate Forecast
5.4.4 Media & Entertainment Market Consumption, Value and Growth Rate Forecast
5.4.5 Government Market Consumption, Value and Growth Rate Forecast
5.4.6 Healthcare Market Consumption, Value and Growth Rate Forecast
5.4.7 Travel & Hospitality Market Consumption, Value and Growth Rate Forecast
5.4.8 Others Market Consumption, Value and Growth Rate Forecast

6 Global Call Centre by Region, Historical Data and Market Forecasts
6.1 Global Call Centre Sales by Region 2016-2021
6.2 Global Call Centre Market Value by Region 2016-2021
6.3 Global Call Centre Market Sales, Value and Growth Rate by Region 2016-2021
6.3.1 North America
6.3.2 Europe
6.3.3 Asia Pacific
6.3.4 South America
6.3.5 Middle East and Africa
6.4 Global Call Centre Sales Forecast by Region 2022-2030
6.5 Global Call Centre Market Value Forecast by Region 2022-2030
6.6 Global Call Centre Market Sales, Value and Growth Rate Forecast by Region 2022-2030
6.6.1 North America
6.6.2 Europe
6.6.3 Asia Pacific
6.6.4 South America
6.6.5 Middle East and Africa

7 United State Market Size Analysis 2016-2026
7.1 United State Call Centre Value and Market Growth 2016-2021
7.2 United State Call Centre Sales and Market Growth 2016-2021
7.3 United State Call Centre Market Value Forecast 2022-2030

8 Canada Market Size Analysis 2016-2026
8.1 Canada Call Centre Value and Market Growth 2016-2021
8.2 Canada Call Centre Sales and Market Growth 2016-2021
8.3 Canada Call Centre Market Value Forecast 2022-2030

9 Germany Market Size Analysis 2016-2026
9.1 Germany Call Centre Value and Market Growth 2016-2021
9.2 Germany Call Centre Sales and Market Growth 2016-2021
9.3 Germany Call Centre Market Value Forecast 2022-2030

10 UK Market Size Analysis 2016-2026
10.1 UK Call Centre Value and Market Growth 2016-2021
10.2 UK Call Centre Sales and Market Growth 2016-2021
10.3 UK Call Centre Market Value Forecast 2022-2030

11 France Market Size Analysis 2016-2026
11.1 France Call Centre Value and Market Growth 2016-2021
11.2 France Call Centre Sales and Market Growth 2016-2021
11.3 France Call Centre Market Value Forecast 2022-2030

12 Italy Market Size Analysis 2016-2026
12.1 Italy Call Centre Value and Market Growth 2016-2021
12.2 Italy Call Centre Sales and Market Growth 2016-2021
12.3 Italy Call Centre Market Value Forecast 2022-2030

13 Spain Market Size Analysis 2016-2026
13.1 Spain Call Centre Value and Market Growth 2016-2021
13.2 Spain Call Centre Sales and Market Growth 2016-2021
13.3 Spain Call Centre Market Value Forecast 2022-2030

14 Russia Market Size Analysis 2016-2026
14.1 Russia Call Centre Value and Market Growth 2016-2021
14.2 Russia Call Centre Sales and Market Growth 2016-2021
14.3 Russia Call Centre Market Value Forecast 2022-2030

15 China Market Size Analysis 2016-2026
15.1 China Call Centre Value and Market Growth 2016-2021
15.2 China Call Centre Sales and Market Growth 2016-2021
15.3 China Call Centre Market Value Forecast 2022-2030

16 Japan Market Size Analysis 2016-2026
16.1 Japan Call Centre Value and Market Growth 2016-2021
16.2 Japan Call Centre Sales and Market Growth 2016-2021
16.3 Japan Call Centre Market Value Forecast 2022-2030

17 South Korea Market Size Analysis 2016-2026
17.1 South Korea Call Centre Value and Market Growth 2016-2021
17.2 South Korea Call Centre Sales and Market Growth 2016-2021
17.3 South Korea Call Centre Market Value Forecast 2022-2030

18 Australia Market Size Analysis 2016-2026
18.1 Australia Call Centre Value and Market Growth 2016-2021
18.2 Australia Call Centre Sales and Market Growth 2016-2021
18.3 Australia Call Centre Market Value Forecast 2022-2030

19 Thailand Market Size Analysis 2016-2026
19.1 Thailand Call Centre Value and Market Growth 2016-2021
19.2 Thailand Call Centre Sales and Market Growth 2016-2021
19.3 Thailand Call Centre Market Value Forecast 2022-2030

20 Brazil Market Size Analysis 2016-2026
20.1 Brazil Call Centre Value and Market Growth 2016-2021
20.2 Brazil Call Centre Sales and Market Growth 2016-2021
20.3 Brazil Call Centre Market Value Forecast 2022-2030

21 Argentina Market Size Analysis 2016-2026
21.1 Argentina Call Centre Value and Market Growth 2016-2021
21.2 Argentina Call Centre Sales and Market Growth 2016-2021
21.3 Argentina Call Centre Market Value Forecast 2022-2030

22 Chile Market Size Analysis 2016-2026
22.1 Chile Call Centre Value and Market Growth 2016-2021
22.2 Chile Call Centre Sales and Market Growth 2016-2021
22.3 Chile Call Centre Market Value Forecast 2022-2030

23 South Africa Market Size Analysis 2016-2026
23.1 South Africa Call Centre Value and Market Growth 2016-2021
23.2 South Africa Call Centre Sales and Market Growth 2016-2021
23.3 South Africa Call Centre Market Value Forecast 2022-2030

24 Egypt Market Size Analysis 2016-2026
24.1 Egypt Call Centre Value and Market Growth 2016-2021
24.2 Egypt Call Centre Sales and Market Growth 2016-2021
24.3 Egypt Call Centre Market Value Forecast 2022-2030

25 UAE Market Size Analysis 2016-2026
25.1 UAE Call Centre Value and Market Growth 2016-2021
25.2 UAE Call Centre Sales and Market Growth 2016-2021
25.3 UAE Call Centre Market Value Forecast 2022-2030

26 Saudi Arabia Market Size Analysis 2016-2026
26.1 Saudi Arabia Call Centre Value and Market Growth 2016-2021
26.2 Saudi Arabia Call Centre Sales and Market Growth 2016-2021
26.3 Saudi Arabia Call Centre Market Value Forecast 2022-2030

27 Market Dynamic Analysis and Development Suggestions
27.1 Market Drivers
27.2 Market Development Constraints
27.3 PEST Analysis
27.3.1 Political Factors
27.3.2 Economic Factors
27.3.3 Social Factors
27.3.4 Technological Factors
27.4 Industry Trends Under COVID-19
27.4.1 Risk Assessment on COVID-19
27.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
27.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
27.5 Market Entry Strategy Analysis
27.5.1 Market Definition
27.5.2 Client
27.5.3 Distribution Model
27.5.4 Product Messaging and Positioning
27.5.5 Price
27.6 Advice on Entering the Market

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Market Research Process




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Case Study- Automotive Sector

One of the key manufacturers of automotive had plans to invest in electric utility vehicles. The electric cars and associated markets being a of evolving nature, the automotive client approached Straits Research for a detailed insight on the market forecasts. The client specifically asked for competitive analysis, regulatory framework, regional prospects studied under the influence of drivers, challenges, opportunities, and pricing in terms of revenue and sales (million units).

Solution

The overall study was executed in three stages, intending to help the client meet its objective of precisely understanding the entire market before deciding on an investment. At first, secondary research was conducted considering political, economic, social, and technological parameters to get a gist of the various aspects of the market. This stage of the study concluded with the derivation of drivers, opportunities, and challenges. It also laid substantial emphasis on understanding and collecting data not only on a global scale but also on the regional and country levels. Data Extraction through Primary Research

The second stage involved primary research in which several market players and automotive parts suppliers were contacted to study their viewpoint concerning the development of their market and production capacity, clientele, and product line. This stage concluded in a brief understanding of the competitive ecosystem and also glanced through the strategies and pricing of the companies profiled.

Market Estimates and Forecast

In the final stage of the study, market forecasts for the electric utility were derived using multiple market engineering approaches. This data helped the client to get an overview of the market and accelerate the process of investment.

Case Study- ICT Sector

Business process outsourcing, being one of the lucrative markets from both supply- and demand- side, has appealed to various companies. One of the prominent corporations based out of Japan approached us with their requirements regarding the scope of the procurement outsourcing market for around 50 countries. Additionally, the client also sought key players operating in the market and their revenue breakdown in terms of region and application.


Business Solution

An exhaustive market study was conducted based on primary and secondary research that involved factors such as labor costs in various countries, skilled and technical labors, manufacturing scenario, and their respective contributions in the global GDP. A comparative study of the market was conducted from both supply- and demand side, with the supply-side comprising of notable companies, such as GEP, Accenture, and others, that provide these services. On the other hand, large manufacturing companies from them demand-side were considered that opt for these services.


Conclusion

The report aided the client in understanding the market trends, including country-level business scenarios, consumer behavior, and trends in 50 countries. The report also provided financial insights of crucial players and detailed market estimations and forecasts till 2028.

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