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Global Service Delivery Automation(SDA) Market Size, Industry Analysis By Segmentations, Top Key Players, Trends, Future Development & Forecast 2024-2035

  • PUBLISHED ON
  • 3/1/2023
  • NO OF PAGES
  • 235
  • CATEGORY
  • Information Technology
Service Delivery Automation(SDA) market report presents a global overview of market shares, size, statistics, trends, demand, revenue and growth opportunities by key players, regions and countries. This report offers a complete market overview during the past, present, and the forecast period till 2032 which helps to identify future opportunities, risk factors, growing areas. Report also highlight on recent developments, technological innovations, market affecting factors, demographics analysis, demand and supply chain which gives brief strategy of market growth during the forecast period. It also gives in-depth insights on SWOT and PESTLE analysis based on industry segmentations and regional developments.

Market Overview:
The report provides a basic overview of the industry including definitions, classifications, and industry chain structure. The Service Delivery Automation(SDA) market analysis is provided for the international markets including development trends, competitive landscape analysis, and key regions development status. Development policies and plans are discussed as well as manufacturing processes and cost structures are also analyzed. This report also states import/export consumption, supply and demand, price, revenue and gross margins.

Report Scope:
The primary and secondary research is done in order to access up-to-date government regulations, market information and industry data. Data were collected from the Service Delivery Automation(SDA) manufacturers, distributors, end users, industry associations, governments’ industry bureaus, industry publications, industry experts, third party database, and our in-house databases. The report combines extensive quantitative analysis and exhaustive qualitative analysis, ranges from a macro overview of the total market size, industry chain, and market dynamics to micro details of segment by type, application and region and as a result provides a holistic view of as well as a deep insight into the Service Delivery Automation(SDA) market covering all its essential aspects.

Global Service Delivery Automation(SDA) Market: Segmentations


Global Service Delivery Automation(SDA) Market: By Types
IT Process Automation
Business Process Automation

Global Service Delivery Automation(SDA) Market: By Applications
IT Services
Pharma & Healthcare
Life Sciences
Others

Global Service Delivery Automation(SDA) Market: Major Players
IBM Corporation
UiPath
IPsoft
Blue Prism
Xerox Corporation
Nice Systems Ltd.
Celaton Limited
Openspan. Inc.
Automation Anywhere, Inc.
Arago US, Inc.
Genfour Ltd.
Exilant Technologies Private Limited

Global Service Delivery Automation(SDA) Market: By Regions
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)
South America (Brazil, Argentina, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)


Key Benefits:
• The analysis provides an overview of the factors driving and limiting the growth of the market including trends, structure and others.
• Market estimation for type and geographic segments is derived from the current market scenario and expected market trends.
• Porter’s Five Force Model and SWOT analysis are used to study the global Service Delivery Automation(SDA) market and would help stakeholders make strategic decisions.
• The analysis assists in understanding the strategies adopted by the companies for the growth of this market.
• In-depth analysis of the types of Service Delivery Automation(SDA) would help in identifying future applications in this market.

Reasons to Purchase this Report:
• Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
• Provision of market value (USD Billion) data for each segment and sub-segment
• Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
• Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
• Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
• Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
• The current as well as the future market outlook of the industry with respect to recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
• Includes in-depth analysis of the market of various perspectives through Porter’s five forces analysis
• Provides insight into the market through Value Chain
• Market dynamics scenario, along with growth opportunities of the market in the years to come
• 6-month post-sales analyst support

Objectives of the Study:
• To provide with an exhaustive analysis on the Service Delivery Automation(SDA) Market by Product, By Application, By End User and by Region.
• To cater comprehensive information on factors impacting market growth (drivers, restraints, opportunities, and industry-specific restraints)
• To evaluate and forecast micro-markets and the overall market
• To predict the market size, in key regions— North America, Europe, Asia Pacific, Latin America and Middle East and Africa.
• To record and evaluate competitive landscape mapping- product launches, technological advancements, mergers and expansions
Base Year: 2023
Historic Year: 2016-2022
Forecast: 2024-2035
1 Market Overview
1.1 Product Overview and Scope of Service Delivery Automation(SDA)
1.2 Classification of Service Delivery Automation(SDA) by Type
1.2.1 Overview: Global Service Delivery Automation(SDA) Market Size by Type: 2017 Versus 2022 Versus 2032
1.2.2 Global Service Delivery Automation(SDA) Revenue Market Share by Type in 2022
1.2.3 IT Process Automation
1.2.4 Business Process Automation
1.3 Global Service Delivery Automation(SDA) Market by Application
1.3.1 Overview: Global Service Delivery Automation(SDA) Market Size by Application: 2017 Versus 2022 Versus 2032
1.3.2 IT Services
1.3.3 Pharma & Healthcare
1.3.4 Life Sciences
1.3.5 Others
1.4 Global Service Delivery Automation(SDA) Market Size & Forecast
1.5 Global Service Delivery Automation(SDA) Market Size and Forecast by Region
1.5.1 Global Service Delivery Automation(SDA) Market Size by Region: 2017 VS 2022 VS 2032
1.5.2 Global Service Delivery Automation(SDA) Market Size by Region, (2016-2021)
1.5.3 North America Service Delivery Automation(SDA) Market Size and Prospect (2017-2032)
1.5.4 Europe Service Delivery Automation(SDA) Market Size and Prospect (2017-2032)
1.5.5 Asia-Pacific Service Delivery Automation(SDA) Market Size and Prospect (2017-2032)
1.5.6 South America Service Delivery Automation(SDA) Market Size and Prospect (2017-2032)
1.5.7 Middle East and Africa Service Delivery Automation(SDA) Market Size and Prospect (2017-2032)
1.6 Market Drivers, Restraints and Trends
1.6.1 Service Delivery Automation(SDA) Market Drivers
1.6.2 Service Delivery Automation(SDA) Market Restraints
1.6.3 Service Delivery Automation(SDA) Trends Analysis
2 Company Profiles
2.1 IBM Corporation
2.1.1 IBM Corporation Details
2.1.2 IBM Corporation Major Business
2.1.3 IBM Corporation Service Delivery Automation(SDA) Product and Solutions
2.1.4 IBM Corporation Service Delivery Automation(SDA) Revenue, Gross Margin and Market Share (2017-2022)
2.1.5 IBM Corporation Recent Developments and Future Plans
2.2 UiPath
2.2.1 UiPath Details
2.2.2 UiPath Major Business
2.2.3 UiPath Service Delivery Automation(SDA) Product and Solutions
2.2.4 UiPath Service Delivery Automation(SDA) Revenue, Gross Margin and Market Share (2017-2022)
2.2.5 UiPath Recent Developments and Future Plans
2.3 IPsoft
2.3.1 IPsoft Details
2.3.2 IPsoft Major Business
2.3.3 IPsoft Service Delivery Automation(SDA) Product and Solutions
2.3.4 IPsoft Service Delivery Automation(SDA) Revenue, Gross Margin and Market Share (2017-2022)
2.3.5 IPsoft Recent Developments and Future Plans
2.4 Blue Prism
2.4.1 Blue Prism Details
2.4.2 Blue Prism Major Business
2.4.3 Blue Prism Service Delivery Automation(SDA) Product and Solutions
2.4.4 Blue Prism Service Delivery Automation(SDA) Revenue, Gross Margin and Market Share (2017-2022)
2.4.5 Blue Prism Recent Developments and Future Plans
2.5 Xerox Corporation
2.5.1 Xerox Corporation Details
2.5.2 Xerox Corporation Major Business
2.5.3 Xerox Corporation Service Delivery Automation(SDA) Product and Solutions
2.5.4 Xerox Corporation Service Delivery Automation(SDA) Revenue, Gross Margin and Market Share (2017-2022)
2.5.5 Xerox Corporation Recent Developments and Future Plans
2.6 Nice Systems Ltd.
2.6.1 Nice Systems Ltd. Details
2.6.2 Nice Systems Ltd. Major Business
2.6.3 Nice Systems Ltd. Service Delivery Automation(SDA) Product and Solutions
2.6.4 Nice Systems Ltd. Service Delivery Automation(SDA) Revenue, Gross Margin and Market Share (2017-2022)
2.6.5 Nice Systems Ltd. Recent Developments and Future Plans
2.7 Celaton Limited
2.7.1 Celaton Limited Details
2.7.2 Celaton Limited Major Business
2.7.3 Celaton Limited Service Delivery Automation(SDA) Product and Solutions
2.7.4 Celaton Limited Service Delivery Automation(SDA) Revenue, Gross Margin and Market Share (2017-2022)
2.7.5 Celaton Limited Recent Developments and Future Plans
2.8 Openspan. Inc.
2.8.1 Openspan. Inc. Details
2.8.2 Openspan. Inc. Major Business
2.8.3 Openspan. Inc. Service Delivery Automation(SDA) Product and Solutions
2.8.4 Openspan. Inc. Service Delivery Automation(SDA) Revenue, Gross Margin and Market Share (2017-2022)
2.8.5 Openspan. Inc. Recent Developments and Future Plans
2.9 Automation Anywhere, Inc.
2.9.1 Automation Anywhere, Inc. Details
2.9.2 Automation Anywhere, Inc. Major Business
2.9.3 Automation Anywhere, Inc. Service Delivery Automation(SDA) Product and Solutions
2.9.4 Automation Anywhere, Inc. Service Delivery Automation(SDA) Revenue, Gross Margin and Market Share (2017-2022)
2.9.5 Automation Anywhere, Inc. Recent Developments and Future Plans
2.10 Arago US, Inc.
2.10.1 Arago US, Inc. Details
2.10.2 Arago US, Inc. Major Business
2.10.3 Arago US, Inc. Service Delivery Automation(SDA) Product and Solutions
2.10.4 Arago US, Inc. Service Delivery Automation(SDA) Revenue, Gross Margin and Market Share (2017-2022)
2.10.5 Arago US, Inc. Recent Developments and Future Plans
2.11 Genfour Ltd.
2.11.1 Genfour Ltd. Details
2.11.2 Genfour Ltd. Major Business
2.11.3 Genfour Ltd. Service Delivery Automation(SDA) Product and Solutions
2.11.4 Genfour Ltd. Service Delivery Automation(SDA) Revenue, Gross Margin and Market Share (2017-2022)
2.11.5 Genfour Ltd. Recent Developments and Future Plans
2.12 Exilant Technologies Private Limited
2.12.1 Exilant Technologies Private Limited Details
2.12.2 Exilant Technologies Private Limited Major Business
2.12.3 Exilant Technologies Private Limited Service Delivery Automation(SDA) Product and Solutions
2.12.4 Exilant Technologies Private Limited Service Delivery Automation(SDA) Revenue, Gross Margin and Market Share (2017-2022)
2.12.5 Exilant Technologies Private Limited Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Service Delivery Automation(SDA) Revenue and Share by Players (2017-2022)
3.2 Market Concentration Rate
3.2.1 Top 3 Service Delivery Automation(SDA) Players Market Share
3.2.2 Top 10 Service Delivery Automation(SDA) Players Market Share
3.2.3 Market Competition Trend
3.3 Service Delivery Automation(SDA) Players Head Office, Products and Services Provided
3.4 Mergers & Acquisitions
3.5 New Entrants and Expansion Plans
4 Market Size Segment by Type
4.1 Global Service Delivery Automation(SDA) Revenue and Market Share by Type (2016-2021)
4.2 Global Service Delivery Automation(SDA) Market Forecast by Type (2021-2026)
5 Market Size Segment by Application
5.1 Global Service Delivery Automation(SDA) Revenue Market Share by Application (2016-2021)
5.2 Service Delivery Automation(SDA) Market Forecast by Application (2021-2026)
6 North America by Country, by Type, and by Application
6.1 North America Service Delivery Automation(SDA) Revenue by Type (2017-2032)
6.2 North America Service Delivery Automation(SDA) Revenue by Application (2017-2032)
6.3 North America Service Delivery Automation(SDA) Market Size by Country
6.3.1 North America Service Delivery Automation(SDA) Revenue by Country (2017-2032)
6.3.2 United States Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
6.3.3 Canada Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
6.3.4 Mexico Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
7 Europe by Country, by Type, and by Application
7.1 Europe Service Delivery Automation(SDA) Revenue by Type (2017-2032)
7.2 Europe Service Delivery Automation(SDA) Revenue by Application (2017-2032)
7.3 Europe Service Delivery Automation(SDA) Market Size by Country
7.3.1 Europe Service Delivery Automation(SDA) Revenue by Country (2017-2032)
7.3.2 Germany Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
7.3.3 France Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
7.3.4 United Kingdom Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
7.3.5 Russia Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
7.3.6 Italy Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
8 Asia-Pacific by Region, by Type, and by Application
8.1 Asia-Pacific Service Delivery Automation(SDA) Revenue by Type (2017-2032)
8.2 Asia-Pacific Service Delivery Automation(SDA) Revenue by Application (2017-2032)
8.3 Asia-Pacific Service Delivery Automation(SDA) Market Size by Region
8.3.1 Asia-Pacific Service Delivery Automation(SDA) Revenue by Region (2017-2032)
8.3.2 China Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
8.3.3 Japan Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
8.3.4 South Korea Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
8.3.5 India Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
8.3.6 Southeast Asia Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
8.3.7 Australia Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
9 South America by Country, by Type, and by Application
9.1 South America Service Delivery Automation(SDA) Revenue by Type (2017-2032)
9.2 South America Service Delivery Automation(SDA) Revenue by Application (2017-2032)
9.3 South America Service Delivery Automation(SDA) Market Size by Country
9.3.1 South America Service Delivery Automation(SDA) Revenue by Country (2017-2032)
9.3.2 Brazil Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
9.3.3 Argentina Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
10 Middle East & Africa by Country, by Type, and by Application
10.1 Middle East & Africa Service Delivery Automation(SDA) Revenue by Type (2017-2032)
10.2 Middle East & Africa Service Delivery Automation(SDA) Revenue by Application (2017-2032)
10.3 Middle East & Africa Service Delivery Automation(SDA) Market Size by Country
10.3.1 Middle East & Africa Service Delivery Automation(SDA) Revenue by Country (2017-2032)
10.3.2 Turkey Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
10.3.3 Saudi Arabia Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
10.3.4 UAE Service Delivery Automation(SDA) Market Size and Forecast (2017-2032)
11 Research Findings and Conclusion
12 Appendix
12.1 Methodology
12.2 Research Process and Data Source
12.3 Disclaimer

Quality Assurance Process

  1. We Market Research’s Quality Assurance program strives to deliver superior value to our clients.

We Market Research senior executive is assigned to each consulting engagement and works closely with the project team to deliver as per the clients expectations.

Market Research Process




We Market Research monitors 3 important attributes during the QA process- Cost, Schedule & Quality. We believe them as a critical benchmark in achieving a project’s success.

To mitigate risks that can impact project success, we deploy the follow project delivery best practices:
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  • Assign a senior SR executive as QA Executive
  • Conduct internal editorial & quality reviews of project deliverables
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  • Monitor client satisfaction
  • Monitor realized value post-project

Case Study- Automotive Sector

One of the key manufacturers of automotive had plans to invest in electric utility vehicles. The electric cars and associated markets being a of evolving nature, the automotive client approached Straits Research for a detailed insight on the market forecasts. The client specifically asked for competitive analysis, regulatory framework, regional prospects studied under the influence of drivers, challenges, opportunities, and pricing in terms of revenue and sales (million units).

Solution

The overall study was executed in three stages, intending to help the client meet its objective of precisely understanding the entire market before deciding on an investment. At first, secondary research was conducted considering political, economic, social, and technological parameters to get a gist of the various aspects of the market. This stage of the study concluded with the derivation of drivers, opportunities, and challenges. It also laid substantial emphasis on understanding and collecting data not only on a global scale but also on the regional and country levels. Data Extraction through Primary Research

The second stage involved primary research in which several market players and automotive parts suppliers were contacted to study their viewpoint concerning the development of their market and production capacity, clientele, and product line. This stage concluded in a brief understanding of the competitive ecosystem and also glanced through the strategies and pricing of the companies profiled.

Market Estimates and Forecast

In the final stage of the study, market forecasts for the electric utility were derived using multiple market engineering approaches. This data helped the client to get an overview of the market and accelerate the process of investment.

Case Study- ICT Sector

Business process outsourcing, being one of the lucrative markets from both supply- and demand- side, has appealed to various companies. One of the prominent corporations based out of Japan approached us with their requirements regarding the scope of the procurement outsourcing market for around 50 countries. Additionally, the client also sought key players operating in the market and their revenue breakdown in terms of region and application.


Business Solution

An exhaustive market study was conducted based on primary and secondary research that involved factors such as labor costs in various countries, skilled and technical labors, manufacturing scenario, and their respective contributions in the global GDP. A comparative study of the market was conducted from both supply- and demand side, with the supply-side comprising of notable companies, such as GEP, Accenture, and others, that provide these services. On the other hand, large manufacturing companies from them demand-side were considered that opt for these services.


Conclusion

The report aided the client in understanding the market trends, including country-level business scenarios, consumer behavior, and trends in 50 countries. The report also provided financial insights of crucial players and detailed market estimations and forecasts till 2028.

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